Complaints

This profile includes complaints for Legacy Health System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Legacy Health System has 62 locations, listed below.

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  Legacy Health System

  1919 NW Lovejoy St Portland, OR 97209-1599

• 

  Legacy Health System

  1130 NW 22nd Ave Bldg 3 Portland, OR 97210-2900

• 

  Legacy Health System

  1960 NW 167th Pl Ste 200 Beaverton, OR 97006-4804

• 

  Legacy Health System

  1600 NE Broadway St Portland, OR 97232-1426

• 

  Legacy Health System

  1433 SE 1st Ave Canby, OR 97013-6768

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Legacy Health has charged me $40 for nothing, has made it extremely difficult to pay them, and makes it impossible to get an appointment. At the start of the year, I needed an updated letter for my apartment documenting that I need an emotional support animal. They had sent this before, at no cost, and all the doctor had to do was update my address and send it to me. Maybe 1 minutes of work. Then, when my apartments wanted more details, I needed to make an appointment. My doc (Dr ***** was booked out. I was booked with a different doctor as I needed help sooner. Maybe an hour before the appointment, when I was already on my way, I was told that doctor wasn't qualified or wouldn't do support animal letters. I got booked with a different doctor the next week, only to have this one canceled days later. They claimed I had to see my normal doctor for this, all after the emotional rollercoaster of being set then having that all ripped away. It was emotional battery. I was driven beyond my limits to the point that I regrettably blew up on them over the phone. They dropped me as a patient which is fine, I don't want to go there. I then got a bill for $40 for the letter they sent me, which I hadn't been charged for last time. Coming right after the blowup, it definitely was a bill in retaliation. I dragged my feet for months trying to fight it. I wanted to pay prior to it going to collections. I tried online but the bill wasn't there. I thought it was a glitch. Finally, customer service said they remove bills the last month so patients can't pay. Seems like they hope to send people to collections. They have also issues with phone payments for weeks and agents can't take payments so it was impossible to pay. Now they say my account isn't with them so they sent the $40 to collections, even though it only remained unpaid due to their online policy of removing the bill and their phone issues. That is unacceptable. These criminals must be stopped.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ISSUE: Provider falsifying my medical record to be able to use expensive codes in the insurance claim. THIS IS FRAUD! Provider: Vo ***************** Assistant (PA-C)) at Legacy Health Clinic in Salmon Creek *********, **. Date of service: 03/22/2024.PROBLEM DETAILS:When scheduling the appointment, I said that I wanted ONLY to establish a primary doctor close by. I was not sick and that I did not need any medical care. They recorded the conversation, so that should prove it.The provider submitted codes ***** with F901 and then G2211 that do not reflect the type of visit because he did not evaluate or diagnose me, or managed any of my medical conditions but generated $497.79 to me.Line 1 of the claim submitted reads: Diagnosis code: ****************************************************************************** and Procedure code: *****. This is FALSE! He did not diagnose me with ****, as this was done years ago by a psychiatrist and I can prove it. He did not diagnose anything in this visit, as I did not have any symptoms or any medical concern nor I was sick. He did not review my medication, as my medication is managed by my medical team of specialists (neurologist, psychiatrist and gastroenterologist). He only took my past medical history and put it in a nice format, suggesting that he diagnosed/assessed me and created a plan, which is not true. Using the previous code only provides clinics with a higher reimbursement rate than using lower-level codes such as *****, ***** and *****; these codes reflect the type of visit on 03/22 at Legacy Salmon Creek Medical Center. I reached out several times to Legacy Clinic billing department but they do not want to reprocess the claim. RESOLUTION: to reprocess the claim with fair codes *****, ***** and ***** or a code of an office visit with no findings, and I will pay my corresponding part.

  Business Response

  Date: 09/14/2024

  The company mentioned in the complaint is not us. The complaint is for a clinic located in Salmon Creek, *********, **, meanwhile we operate out of *****, **. It also mentions a "he" as a doctor meanwhile we do not have any male doctors at our company.

  Customer Answer

  Date: 09/26/2024

  Name of business:  Legacy Salmon Creek Medical Center

  Phone: ************
  Address: 2211 N.E. 139th St.
  *********, **, 98686

   

  PS: the letter I already submitted to explain the issue has a lot of personal and medical information. How can I edit it to avoid being publish in your website?

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aetna did not pay the Hospital the correct amount due. So I had to cover the difference out of pocket which was $10915.86 I had to appeal the shortage by Aetna 3 times and then get ******* to override *****'s handling of the payment. The hospital received payment from me in 2023 and then Aetna in early Feb. 2024. So they have been paid twice on the same bill. I received a refund payment from my doctor ****** mid Feb. So far nothing from the hospital. I need the hospital to send me a check so I can pay for my daughters braces and pay off the credit card I used to pay them in 2023. Interest is due every month on that credit card that the hospital will be responsible for if they do not return my money. Aetna should not have sent the funds to hospital.

• Initial Complaint

  Date:02/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint 10/2/23 about an experience my family had. The complaint was escalated and I heard from a member of management, *******************, on 10/17/23 apologizing, promising the employee in question would receive additional training, and confirmation that $75 would be refunded to us for an over-payment we made due their error, and that an additional $75 would be refunded to us based on the experience we had. We received $75 of the $150 fairly quickly, refunded to our bank account. The second $75 has not been refunded despite multiple email requests and responses saying a check has been sent and will arrive soon. Our most recently response came on 2/8/24 and stated a check was mailed 1/16/24 and requested we wait 7-10 business days from that date - which had already passed. We have not received the payment nor any further communication. I do plan to email today and let them know I have filed the BBB complaint.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2023 I went to a medical appointment to obtain a referral for a neurologist. The doctor that met with me was **************************. During this visit, I explained to ************************** that I wanted to see a neurologist because I was having seizures. ************************** agreed to connect me with a neurologist and said the office would call me to make an appointment. He also recommended prescribed me medication to help with anxiety. Within a few days, the office called and made an appointment for me to see a neurologist on June 15, 2023. After 5 minutes of being in the appointment on June 15, 2023, it became clear that the man who I was meeting with is not a neurologist. I told him that I was expecting to see a neurologist. This man (***********************), told me that it takes a really long time to see a neurologist and that he (******) was meeting with me just so I would know they were there for me. I told him that I did not want any help with behavioral therapy beyond the medication ************************** prescribed me and I just wanted the referral to the neurologist. He said that I could then see the neurologist and I made an appointment to see their neurologist. A few weeks later, I received a notice that Legacy Health Good Samaritan billed me $464.00 for the appointment with *********************** and the service that I received was a psychiatric evaluation. This claim is fraudulent because I did not ask to meet ***********************, I did not ask for a psychiatric evaluation and I did not receive a psychiatric evaluation. I asked to meet with a neurologist. I made it very clear that I felt misled at the beginning of the appointment with ******. I called Legacy Health Good Samaritan and I spoke with the office manager: ************************* *************), told me that *********************** admits that I told him that I was misled at the start of our appointment; but that I have to pay them because I did not walk out of the appointment when I felt misled. I stayed to clear up the confusion.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Legacy cardiac rehab switched my class from 9:30am to 8:15am due to the large class size and no one available to help me. At the 8:15 class, still, nobody helps me on the treadmill, even though there are between 3 and 5 patients. All employees are standing at the desk cracking jokes and laughing with each other. They told me my son has to come and help me. My son can not always be there to every single on e of my appointments. If family members have to help the patients, what are the employees there for? Horrible service. Legacy continues to decline and pt care.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a cut on my finger and went into the Legacy GoHealth *********** location on ********** in ***********. The nurse or doctor that helped me told me that suturing the wound would be expensive and since my insurance had a high deductible, it would be cheaper just to glue the wound. I said okay as long as it worked. The nurse put super glue into the wound, did not push the wound together to seal it, and just applied a bandage. I was in the office for a total of something like ***** minutes. The wound never healed properly, but it was too late after I realized that it wouldn't as I assumed she knew what she was doing, so I just paid the balance and moved on. The balance due 3 months after the incident was $229. Fast forward to two years later, they waited a year and a half to process insurance for some reason, well after my FSA was long gone and no longer applied and came back and said that I owed $190 MORE for a total of $616 with everything included. After reviewing the statement, they charged me $258 to suture the wound, which obviously never happened and have been messing around with the balance due 2 years after the fact.I would have had the same outcome with the improperly healed wound if I never even bothered to go to the *********** to begin with and I want the charge for the services that were never rendered to be removed and the balance due to be reduced to $0.

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery 4 months ago. Since then, my appointments have all had to be rescheduled. I take time off from work to go and they cancel via the app just hours before. I do not get answers to my questions. They do not show up to group meetings that they schedule and leave 20 people or more just hanging. They care nothing about their patients. Its quite sad because we consent to have them cut our guts up based on the promise of ongoing treatment. Then they ghost you after your surgery. They use the excuse of, were under staffed. Then get more staff! All of the staff quits, one by one. No organization. No quality patient care. They couldnt care less about us as humans. They got the money for the surgery and thats what they are truly after.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a appointment in person and verified they took my insurance. Took unpaid time off work and spent 30 minutes driving one way and gas. Arrived at appointment and was told they don't take my insurance.