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Business Profile

Hotels

Best Value Inn Portland

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reading complaints online and here on BBB it must be logically argued that Best Value Inn on 82nd in Portland ****** is exempt from upholding ******** health and lodging codes and laws.If they choose to disregard guest concerns, and state laws any further then our company has no other choice then to notify the appropriate authorities. The fact that *********** uses motel and hotels to house the homeless, addicted, recovering, domestic violence victims and mentally challenged folks and doesn't attend to their members health issues, complaints, or the unmet needs including affirming the environment is healthy and safe is a disappointment and violation of human rights. Take on the responsibility of a business whether federal, state, county, domestic, or commercial it is your duty to uphold laws, policies and guest and member rights. *Threats *Theft *Filth *Urine, cig smoke, feces, garbage smell in building *Holes in walls *Lack of fire and Carbon ** Alarms in sleeping spaces, fire safety regulation!*No Mattress covers, state health regulation!* Windows nailed shut *ventilation *Cockroaches in at least 5 rooms *Drug use *Nuisance with screaming and pounding on walls and floors *Broken, and damaged furniture in rooms *Enters rooms without consent when proper notice is visible *Floors in bedrooms, never mopped *States free WIFI but quite the opposite, never consistent or safe *Comforter was not washed *This motel is known as the "Meth Motel" Not one day went by that we weren't approached, inquiring!*Physical & mental Health issues indefinitely! ************/ HHS should have case managers that assist with bathing, laundry, food, and therapy for mentally challenged, disabled etc.*Don't place members with PTSD,DV and or recovery, with individuals who have frequent psychotic episodes. *Counterproductive. *Recycle all furniture/thrown out, *Vector- assist w/ bugs * Paint, shampoo carpets *********** fund cleanup & new furniture COMPLY W/ HEALTH REGULATIONS

    Business Response

    Date: 11/29/2022

    I thank you for your input.  We have been in business for over 25 years, and this is the first I've seen or heard of the issues!   We are providing accommodations to community in which no one will talk to those between houses individuals.  we have passed all our health and wellness programs that are required by law enforcement 

Best Value Inn Portland is NOT a BBB Accredited Business.

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