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Business Profile

Insurance Agent

Chad Humphrey Insurance Agency

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We get our auto and home insurance through **** Humphrey's Statefarm agency. We sold our townhome in ******** on 4/2/2021 but our mortgage company had also paid insurance premium for the townhome for 2021 *****. Statefarm's policy needed for us to send closing documents to the agency before they could terminate the policy. We had to move a couple of times between these dates and did not notice that we had paid the premium already for a policy that we did not need at all until Mar/Apr 2022. It took us a few months to find the closing doc but we did send them the docs on 12/16/2022 but now they are saying they can only refund back up to an year, that is 12/16/2021. We had paid them a premium for a townhome we did not own/could claim any damages for from 4/2/2021 to 12/16/2021. We are yet to receive the refund (don't know how much it will be).We believe we need to be refunded the amount from 4/2/2021 to 12/16/2021 as well since Statefarm wasn't providing any services for us for the townhome during that time. We should be refunded all the premium ($865) we paid since 4/6/2021. Please help us with our issue.State Farm Policy #: ************************

Chad Humphrey Insurance Agency is NOT a BBB Accredited Business.

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