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Business Profile

Insurance Services Office

Tristar Risk Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Tristar Risk Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tristar Risk Management has 2 locations, listed below.

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    • Tristar Risk Management

      10300 SW Greenburg Rd # 440 PORTLAND, OR 97223-5453

    • Tristar Risk Management

      PO Box 2805 Clinton, IA 52733

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim with my business insurance carrier Clear Spring which is managed by Tristar Risk Management on November 8, 2022. The claim also went to arbitration with **************** ************* on May 2, 2023 which was decided without representation from our insurance carrier nor Tristar. ************ and Tristar have now taken the position of penalizing us by not paying for the entire claim because of cooperation clause despite us notifying them of our need for help with representation for the arbitration meeting. We now need help now that they have not acted in good faith.

    • Initial Complaint

      Date:10/03/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tristar provides coverage to injured workers. ***************************, was injured on the job and received treatment at our facility on 07/31/2020 and 06/25/2021 . Both treatments were identical and in the first bill, we received fair payment in the amount of *******. But the later date only produced a payment of$ ****** , for the exact sane treatment. We then collected documents supporting fair reimbursement rate and sent Tristar a reconsideration of payment in August of 2021. Since then we have been calling and trying to discuss these terms and I always am directed to a person named *****. ***** is in no way by definition a professional. ***** disregards faxes and phone calls and when actually on the phone, she speaks over the caller, she speaks with condescendence and she does not let the other party talk. She then requests you send the same information, that has already been sent 4 times prior, with proof, again. ***** refuses to do her job and deflects all responsibilities to other departments, but when I reach out to other departments, they all redirect me back to this unprofessional. ***** refuses to give names and contacts of her manager or supervisor. Tristar needs to find some consistency in coverage for their members, and they need to better train the employees they have left on their own. Tristar owes a minimum of ****** to our facility if they were following CMS guidelines, but they truly owe an additional ******* to us to remain consistent and fair inn reimbursement for treatment.

    Tristar Risk Management is NOT a BBB Accredited Business.

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