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Business Profile

Internet Service

Savetz Publishing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fax Zero appears to host bad actors on its website such that once a patron's credit card has been entered for the Fax Zero payment - the bad actors use the Fax Zero host (and credit card) information to steal money.When I complained to Fax Zero - ***** at Fax Zero blamed me. This seems to indicate a willingness by Fax Zero to continue sharing credit card information entered for a Fax Zero service with the bad actors. Discover fraud alerts are the only thing that stopped this process from stealing an even greater amount of money.Fax Zero seems to encourage this activity and it appears to me that they even shared my credit card information with "amzdiv.xyz" Requesting a refund of the $2.85 taken by ******.xyz thru the Fax Zero protocols for absolutely nothing in exchange.

    Business Response

    Date: 03/13/2024

    We are sorry about the troubles you had. It appears that the customer was fooled by a confusing or deceptive advertisement on the FaxZero web site, something that we have little control over. I would like to clarify that FaxZero does not at ANY point have customers' credit card information. If a customer elects to pay $2.09 for the service using PayPal, we do not ever see the credit card info, so we can not share it with bad actors or anyone else. 
    That said, we can reimburse the $2.85 to the customer via PayPal, Venmo, or check. We just need to know where to send the money.
    Thank you
    K Savetz, Faxzero

    Customer Answer

    Date: 03/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Please have them mail a refund to:

    ***********************

    2300 *************************

    *******, ** 79936

    Thank you,

    Sincerely,


    ***********************************

Savetz Publishing Inc is NOT a BBB Accredited Business.

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