Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SheerID is the sole discretionary company that is supposed to verify if you are a student in order to receive a student discount.I am a flight school student, enrolled in a listed and approved school on their platform, who has previously been approved, yet when attempting to re-verify, suddenly my documentation is being rejected and sheerid is coming between me and the discount I should be receiving.Flight school doesn't have the normal documentation they ask for. We don't have student IDs or normal syllabus style schedules. I uploaded my student pilot license as well as my flight schedule for the week and they keep rejecting it

  Customer Answer

  Date: 07/09/2025

  SheerID finally accepted a letter I had to obtain from the owner of my school as an accepted document.  I believe we can close this complaint as they have emailed me that I have been verified.
  
  
  - ***** Meyer 

• Initial Complaint

  Date:06/22/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: SheerID Nature of Complaint: Denial of Eligibility for First Responder Discount (Lululemon)Date Range: February 5, 2025 June 22, 2025 To Whom It May Concern,I am submitting this complaint regarding SheerIDs continued denial of my eligibility for ********** First Responder discount, despite multiple attempts to verify my credentials as a medical professional over the course of several months.Since February 5, 2025, I have submitted a variety of qualifying documents, including a valid work ID, recent pay stubs, and even my medical diploma. Each submission has either gone unacknowledged or has resulted in a rejection with little to no clarity provided about what specific requirement was not met.I am concerned that despite fulfilling all listed documentation criteria, my applications continue to be denied without a consistent rationale. At this point, I believe it would be reasonable and appropriate for a third party to review whether a pattern may exist in the way SheerID handles these verifications. While I am not making a direct allegation of discrimination, I believe it is important to ensure that the verification process is being applied equitably and transparently.I am requesting the BBBs assistance in investigating this matter and helping ensure that SheerID is upholding fair, consistent, and non-discriminatory verification practices, particularly for individuals in healthcare and public service roles.Thank you for your attention to this matter.Sincerely,Kwajo Abeyie, M.D.

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hundreds of customers are struggling. We are trying to join ******* assist and this membership is discounted for seniors, people with disabilities and other needy families on some sort of assistance. Membership is needed to get free grocery delivery instead of paying a ***** delivery fee but ******* makes us click a link so we are brought to a SheerID verification page. We only have this one way to verify our eligibility. But the SheerID address is correct and in the bar, the page loads and its completely blank! A white empty page. For almost 2 weeks, nearly hundreds of people have been calling *******, sent to SheerID which only accepts emails and then you get an auto reply saying they may not be able to get to our email for 3-5 business days while so many are literally going hungry trying to get this addressed and fixed. The few Ive found that have been responded to by SheerID, they were told its Walmarts problem and instructed to call them again. We are chasing our tails and no one seems to care at all!

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SheerID claims to offer employment verification services. ******** is a user of these claimed services. ******** requires evidence of my employment with the government to provide international roaming services. Despite submitting numerous requests to SheerID, they have not verified to ****** my employment status while failing to explain why the documentation I'm submitting is insufficient (mind you from my official government email address.). ****** explains that as they are not involved in the employment verification process and they depend on SheerID to handle this matter, there is nothing they can do. To make it worse, SheerID has no publicly available contact information and only provides an email address that says they work 24 hours a day seven days a week but to not expect a response for 5-7 business days. SheerID is failing to provide the services it offers and has not hired adequate personnel to handle the size of the contract they are performing under. It is impossible to claim you work 24x7 and can't process my request for over 1-2 weeks. SheerID needs to stop claiming to advertising employment verification services if they cannot perform their advertised claim.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several applications with documents have been made to this company and I receive the same email every time I submit a different type of document. ******* said I am doing everything right. At this point what else is there to this besides they know how to discriminate!

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to apply my student discount for *******, witch would be the 4th year in a row ive applied it, my transcipt has always been accepted for 3 years in a row as a verification method, now sheerid is refusing to accept it, providing 0 logical reasoning behind that decision and refuses to reply to support chain for a week now, they are intentionally trying to charge me extra and are running a scam.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They denied me 35 times telling me either my paperwork or some random idiot that they have working there is trying to tell me I'm not disabled when I have 3 doctors and the federal government who say I am.

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/28/2025 SheerID verification for AD miliary failure

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get verified by Sheriff since yesterday. I submitted the requested documents for military members-my LES and even my active duty orders. I still got denied. I tried contacting them via email and no answer.

  Business Response

  Date: 03/18/2025

  Hi Aly,

  Thank you for taking the time to reach out and leave feedback about your experience. We apologize for any inconvenience you may have experienced.

  At this time, it would appear you've already reached out to our Email Support Team where they indicated your request has been approved. In the future as SheerID does not have phone support, please continue to contact our email support team here: *************************************************** as they are the best means of assisting you with your verification concerns. 

  We hope you enjoy your offer.

  Kind Regards,
  SheerID Verification Support

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aly Ouendeno

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against SheerID for its failure to appropriately process my verification for the LinkedIn Veterans Program, which offers U.S. veterans a complimentary Premium Career subscription.On [Insert Date], I submitted my VA Health Benefits ID (with photo) and DD214 both listed as acceptable documents on ********* requirements page. Despite this, SheerID denied my verification without a clear explanation.When I contacted ********, they claimed SheerID was responsible for verification. Conversely, SheerID insists they are following LinkedIns instructions. This ongoing deflection has left me stuck in an unresolved cycle.Key Issues:Failure to Follow Guidelines: My valid documents meet the stated requirements.Poor Communication: Ive requested explanations multiple times but received vague or conflicting responses.Unfair Burden on Consumers: LinkedIn and SheerIDs misalignment forces veterans like me to manage their internal confusion.Desired Outcome:I request that SheerID:Approve my verification based on the valid documents already **************** and improve their internal process to ensure clear communication with consumers.Clarify their verification requirements to prevent other veterans from facing similar ********* a disabled U.S. veteran, this process has been exhausting and disheartening. I expect SheerID to take responsibility for this failure and promptly resolve the issue.

  Business Response

  Date: 03/11/2025

  Hi ********, 

  Thank you for bringing this to our attention and leaving feedback about your experience. At this time, SheerID does not provide phone support, but we are happy to continue assisting you via email.

  We apologize for the frustration you have experienced with your attempts to verify for the LinkedIn offer. With the provided information, we have been able to retrieve your prior correspondence with our email agents and your latest ticket has been forwarded to our escalations team at this time. They should be reaching out to you shortly.

  Kind Regards,
  SheerID Verification Support

  Customer Answer

  Date: 03/25/2025

  I am writing to give you an update regarding my complaint (Case ID: 23050447) against SheerID Inc. Unfortunately, the issue remains unresolved, and I am extraordinarily dissatisfied with the ongoing lack of accountability from both SheerID and LinkedIn.

  Since filing my initial complaint, SheerID has continued to deflect responsibility, insisting that ******** controls the verification process. Meanwhile, ******** has responded by claiming they have no control over the verification process and directing me back to SheerID. This endless cycle of finger-pointing has left me without the verification I rightfully qualify for and has wasted significant time and energy.

  Given this persistent failure to resolve the issue, I formally request that my complaint be expanded to include ******************** as a party to this unresolved matter. ******** has publicly promoted the ******** Veterans Program but has failed to ensure that its chosen verification partner, SheerID, adheres to the stated process.

  I have provided all required documentation multiple times, yet both companies have refused to take ownership or provide a solution. This ongoing deflection is unacceptable, especially considering this program is designed to support veterans like myself.

  I ask that the BBB pursue this matter further with both SheerID and ******************** to ensure they are held accountable for their flawed system and lack of meaningful customer support.

  Please let me know how best to proceed. I appreciate your continued attention to this matter.

  Expecting accountability,

  Cheerfully in ******,

  ******** **********

  Business Response

  Date: 03/26/2025

  Hello ********,

  
  Thank you for taking the time to reach out and leave feedback about your experience regarding your LinkedIn verification. We apologize for any inconvenience you may have experienced.

  At this time, it would appear you've already reached out to the BBB previously and your request was referred to our Escalation Specialist for further assistance. Please know, no response was received and the ticket was unfortunately closed. 

  Please know as a third-party verification provider, SheerID collaborates with various retailers, each with its own set of rules and guidelines. By entering into a partnership with these retailers, we commit to delivering verification services that align with their specific requirements. Any violation of these guidelines would constitute a breach of trust, impacting both the retailers and the customers who rely on their products or services. 

  I am very sorry for any inconvenience this may cause, but SheerID, as a third-party verification company, is bound by the guidelines that are provided to us by ******** and we cannot verify any customer outside their set requirements.

  If you would prefer to respond to our Escalation Specialist for further clarification, they will be happy to further assist. Otherwise, please continue to contact our email support team here: *************************************************** as they are the best means of assisting you with your verification concerns. 

  Kind Regards,
  SheerID Verification Support
  

  
  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23050447
  
  I am rejecting this response because:

  This response from SheerID is yet another example of the deflection, lack of accountability, and poor customer experience that Iand likely countless other veteranshave endured.
  Let me be absolutely clear:
  I submitted all required documentation in accordance with the published guidelines on LinkedIns Veterans Program page.
  I reached out to SheerID multiple times, only to be met with vague, copy-paste responses that pointed blame at LinkedIn.
  I also engaged with LinkedIn, who then pointed back to SheerID, saying the verification process is entirely in SheerIDs control.
  This circular, responsibility-avoidant behavior has not only wasted my time, it has undermined the very trust this program is supposed to promote.
  Claiming that no response was received from me is factually false not only did I engage with SheerID, but I also provided documentation again when asked. The system closed my ticket without my issue being resolved, and now this attempt to gaslight me into believing I failed to respond is disingenuous and infuriating.
  SheerIDs statement that you are bound by ********* requirements does not absolve you of the responsibility to communicate clearly, respond effectively, and support veterans with integrity. Your vague invocation of guidelines without ever explaining what was allegedly missing or incorrect in my submission is precisely the problem.
  I have zero interest in being redirected again to your Escalation Specialist or email loop Ive done that. Ive followed every step. The issue lies in a broken system that lacks internal alignment, compassion, and basic operational quality.
  This case is not resolved. SheerID and LinkedIn both need to be held accountable for misleading claims, poor customer service, and an ineffective verification process that fails the very veterans it claims to support.
  I expect the BBB to keep this case open, and I remain committed to pursuing additional avenues of accountability if needed.
  Expecting accountability,
  ******** Lupinaccio