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Business Profile

Inventor

Micro-Enterprise

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to them by several child care industry organizations to obtain a startup loan for an in home child care. The loan requested was $15000, being ********** and a minority who is underrepresented I fit their criteria. ********** providers are needed in the community as I stated I focus on ********** families. I also am involved in committees in **************** as a Board Member. I listed credible references of supporters who are nonprofits. They denied my loan request 1) Stating I didn't fit the underwriters criteria. I asked them to elaborate 2) Business plan is inadequate, lack of industry knowledge. I asked to explain how my business plan was inadequate and that their reason for denial did not reflect my character, as I have a background in child care with employment, a degree in Child and Family Studies and completed Oregon's required training as a Family Childcare Provider. I also provided my EIN, and Oregon Business Registry info. 3) MESO's response: The business plan was actually fine. You are just very early on in the development process; We dont usually provide loans to startups who havent started marketing or developing a client list. In addition, with start-**** we look for direct experience operating that type business (i.e having worked in a childcare business previously.Start up businesses are very risky and we do lend to start **** however are selective in the projects we can fund and these are some things we are looking for.I explained that their changing of denial reasons was unprofessional, that I provided the required documents with explanation of what was needed to fit the criteria. I also provided the list of families who had been waiting for me to operate. That my vehicle, and equipment would cover the collateral, that I had an *** account and additional income that would go towards loan payment monthly. 4) MESO response: "we will be providing you with no further clarification on our credit criteria for start *****

    Business Response

    Date: 10/24/2024

    **** did review a business loan application from Ms. ************* We provided prompt feed back to her, that unfortunately we would be unable to proceed with her request.   We provided reasons for this, and attempted to elaborate so Ms. ****** could address these issues as well as provided referrals to organizations that might be able to assist her further.  It appears that Ms. ****** does not agree with our decision.  We regret not being able to assist her further and we hope she is able to find another organization that can meet her needs.    

    Customer Answer

    Date: 10/25/2024

     
     I reject their response as it does not address wrongful denial.

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