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Business Profile

Laundry

Alpine 24 Hour Coin Laundry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into Alpine Laundry to wash my clothes. I spent $70.00 using 6 washers to make sure that they were less than half way full. Nearly all of my clothes were still filthy and three garments had been ripped. I immediately let the worker know about it, showing him all the items. He agreed that they indeed had not gotten clean but told me there was nothing that could be done about it and I would need to call the following day to speak to someone about it. I attempted to make contact with the owner numerous times. One time I spoke with a man who told me I needed to contact the clothes manufacturer about it! I assumed I had gotten the wrong number but im not so sure. I went back in to the laundromat 4 days later and the man working refused to do anything to make things right. He stated it was a waste of time for him to contact the boss as he knew he would refuse the refund. Im Assuming they have had this issue in the past if he is so certain how the boss would respond! I paid for a service that I did not receive and had clothes ruined, im just asking for my money returned to me . Im Not asking they replace the ruined clothes just return my money so I can go somewhere else and get them clean!

Alpine 24 Hour Coin Laundry is NOT a BBB Accredited Business.

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