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Business Profile

LED Lighting

LED Grow Lights Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new product. Paid for shipping insurance. Arrived unusable. Looked into a replacement. Advised by seller to deal with *******. There was no shipping insurance placed on the product by the seller even though they billed me for it. Contacted my bank and made a claim on the charge. This company knows I didn't get what I paid for and is keeping my money anyway. All I want is my money back. I paid to protect my purchase. I deserve my money back.

    Business Response

    Date: 11/08/2024

    The issue has been resolved. A replacement order has been initiated and will be shipped out to the customer ASAP.  

  • Initial Complaint

    Date:08/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ at LED grow lights depot sold me a KIND LED grow light for 595$. He did not have the item in stock even though his website stated otherwise at time of purchase, as his company is a drop shipping scam website and nothing more. I contacted KIND directly to file a complaint, and **** refunded the Light; however, he only refunded 565$, and not the full amount. So, I currently have a fraud case opened with Sezzle the 3rd party pay merchant, as I believe this was done intentionally to take monies from me fraudulently. Also, I have filed a complaint with the ****** State attorney general in regards to this fraud, as well as false claims represented on their website. I want the additional 30$ owed to me refunded immediately so I may close my fraud case with Sezzle. Anything short of that and you will face a lawsuit for far more. Order # L42286.

    Business Response

    Date: 08/27/2023

    The customer used a 5% discount for the purchase so he only paid $565.26 for the item, so that was the amount that was refunded. The item that he purchased originally costs $595 so with a 5% discount, this comes out to exactly $565.26. Therefore, we have refunded the customer, in full, for this item.

LED Grow Lights Depot is NOT a BBB Accredited Business.

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