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Business Profile

Logistics

TForce Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for TForce Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see

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TForce Logistics has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I now see why your failing company has less than 2 stars! You guys never deliver or update what your website says when the expected delivery is supposed to be. It is 8:00 p.m. and my order is supposed to be arriving today and you guys have not updated your website. Are you professional? Doesn't seem like it based on how you run your run your business. I suggest moving into a different sector because you guys are definitely failing at what you signed up to do.! This is for my child's school printing and you guys have let us down and I'm positive, many other customers!!! Don't worry... how you treat your customers will come back to bite you.... There's a reason people are choosing larger companies instead of local mom and pops... And your "business" represents that exact reason.

    • Initial Complaint

      Date:07/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A shipment valued at over $22K was picked up by TForce Freight on June 29th 2023, arrived at their ************** facility on June 30th and has have never been seen or scanned again 25 days later. I have tried to contact TForce via their "contact us" link on their website with no response at all, opened multiple cases over the phone and eventually insisted that the case get escalated into an investigation. Over the course of the last month, the only communication from TForce is the three times the local terminal in ************** has called to schedule a delivery that never shows up. As of 7/24/2023 it still has not been scanned since 6/30/2023 in ********. I have been on the phone with TForce almost daily and was just informed that my investigation case ******* was closed but no resolution provided. I was just on hold with TForce **************** for 25 minutes while the agent tried to contact anyone with information and then the agent simply disconnected the call. It appears the shipment has been lost and TForce is not willing to admit or remedy the situation in any way.PRO Tracking #********* Bill of Lading #*********

    TForce Logistics is NOT a BBB Accredited Business.

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