Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I'm reaching out in urgent need of attorney my **** Jaguar x type with 94 **** miles was destroyed by jiffy lube on 102 n ****** *********** on 9/19/22 I went to get oil drained out and he drained it from the top but his machine wasn't working so he would go underneath but when he tried he said the bolt was striped and he could not do it I said on ok but he presisted on taking it off he said he had did it after a while due to the bolt being striped and him taking it off and not properly tightening the bolt all my oil came out my engine in the middle of traffic I told them what happened they gave me the run around hung up the phone in my face would not give me supervisor number or anything finally they had some one meet me to look at it on 2 separate occasions they tryed covering it up by going to the address we're my car was before I got there I told the. Didn't feel comfortable they did it anyway so I had to call them back and they said they were coming but never showed then sent me pics of my car stating they were there which was a lie I don't now were they got the pics but it wasn't my car total attempt to cover it up.3 weeks later they were investigating finally I called them and the guy name **** said he had to come out again and look at my car which he did then stated omg when he looked underneath then said he had to do another investigation which it took 5 more days with no call for me to threaten him with a lawyer did he text me back and said he didn't think they were responsible please help I missed a month and a half of work also spent alot on bus tickets cabs and Uber n this whole thing has been mentally frustrating and exhausting

  Business Response

  Date: 11/10/2022

  On or about September 19^th 2022 a ************* was brought in with sever engine noise and vehicle owner stating he had overfilled the system with oil. Vehicle owner was advised to take his vehicle to a mechanic immediately. Vehicle owner requested that we drain out the excess oil in the system which we did out of customer service. Vehicle left with oil filled to correct capacity and oil drain plug secured.  On September 27^th 2022 we sent a tech out to investigate a claim that a **** ************* experienced oil loss and motor failure. Upon arrival our tech  tried to reach the owner of the vehicle multiple times to involve him in the investigation with no answer. At that time our tech checked under the vehicle to verify the owners claim that the oil drain plug was left loose and the oil had drained out. Upon investigation our tech found oil pan to be completely broken with large pieces missing. Our tech also found the oil drain plug still in place and tight in what was left of the oil pan. This information was relayed to the owner of the vehicle who claimed we had looked at the wrong car. On October 3^rd 2022 we received a complaint from the owner of the ************* stating we had investigated the wrong car and did so intentionally to cover up the issue with his vehicle. At that point another representative of our company, the regional manger of the area, scheduled a time with the owner of the vehicle to re-investigate the vehicle to corroborate his claims of looking at the wrong car and lose drain plug. The regional manager met with the owner and with him investigated the vehicle to find the exact same conditions as the previous investigation. Oil pan completely broken with pieces missing, oil drain plug still in place and tight. Oil dipstick could no longer be seated in tube due to internals of motor breaking apart and falling into oil pan, resulting in the broken pan and pieces missing. It was our conclusion after the investigation that the motor had failed due to pre-existing conditions and not due to oil lose through drain plug as vehicle owner had claimed.