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Business Profile

Mailing Services

Postal Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 27, 2023. I went to Postal Place (***** ***************, ********, ** *****) to ship 3 small packages. ******, the only person working, was fingerprinting a young teen girl at the time. I waited patiently and when he was finished, he immediately started fingerprinting another young teen girl even though she had stated that her appointment wasnt for another hour. At that time, I mentioned that I had been waiting and that I only needed to drop off a few prepaid packages to be shipped. ****** told me that he did not have time to give me a receipt and to leave my packages on the counter for him. I did so, gave myself a text with the date, time, and ****** name. Today, June 29th, I returned because only 2 of my 3 packages were shown as received by ***** 1 of them is missing. ****** assured me that he had received and shipped all 3 packages, and referred me to ***** although giving no evidence that the packages were even scanned as received by him. I subsequently spent 3 hours talking to representatives from **** and they all say they never got the missing package and referred me back to Postal Place. ****** refuses to take any other steps such as reviewing the security camera to ensure that the package was not stolen (which, again, he assures me it was not). This package is the only one that had **** tape on it, which leads me to believe it may have been targeted. It is worth $100 and I cannot make an insurance claim because the package was never received by ****. This man is either a thief or is intensely negligent with packages in his custody (which, again, he admits he had all 3 in his custody).

Postal Place is NOT a BBB Accredited Business.

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