Complaints

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• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner has denied our return of a fridge that never worked.I probably received the worse service from any company that I have ever dealt with. I will never shop here again and I will never recommend anybody shops here.I went in to Dewhit appliance and purchased an Electrolux refrigeration in March of this year for a delivery date of June. 3 months of them holding my money. They said to call 6 weeks before to confirm the delivery date. I did and they confirmed everything was good. I called again a week before delivery and they confirmed everything was good. I called the day before and they confirmed everything was good. I called the day of and they said they didnt have it. At that point we had moved into a new house with 4 kids and had no fridge. We asked them if they could sell us a garage fridge so that we at least had something as they assured us the Electrolux would come in soon. We took the delivery of the garage fridge and waited for the house Electrolux fridge. We were told by our salesman (****) that we wouldnt have to pay delivery on the garage fridge. When the delivery company showed up they demanded $170 in cash or check(luckily later returned). In the weeks following our salesman kept telling us it was coming soon and acting like we were annoying him that we kept checking on a fridge we had purchased 4 months earlier. While dealing with all of this the garage fridge that we purchased isnt working. We have melted ice cream and spoiled food. Tired of dealing with Dewhitt we decided to cancel our original fridge order and ask about returning the garage fridge that doesnt work. They told us we needed to get it serviced. Service is 1 month out. We now have had a non working fridge for over a month and have to wait another month for a repair. They wont take the return though.

  

  Business Response

  Date: 08/24/2022

   

  This customer received a written warranty with their purchase. And nowhere in the written warranty does it state you get a refund if the appliance malfunctions. The warranty states it will be repaired.

   I have been in extensive communication with this customer and it's very curious as to why they want a refund and not an exchange?

   We scheduled service for them and they could not make the appointment. They refuse to have manufacturer service check out the appliance they purchased.

  In the rare event an appliance does not work when it's delivered, we will promptly provide an exchange. That means another same model which is new-in-the-box. 

  Otherwise, there is a manufacturer's warranty for 1 year. This customer refuses to work with the written warranty and schedule service. If there was truly a malfunction with the refrigerator they purchased and it could not be repaired, then it would be promptly replaced by DeWhitt and the manufacturer.

  This customer continues to badger us by leaving multiple reviews on-line and sending me multiple emails while at the same time refusing service on their refrigerator. 

   

   

   

   

  Customer Answer

  Date: 08/24/2022

  When purchasing a new item from a vendor I expect that product to come working and for that company to stand behind the product they sell. When that product comes defect from the vendor I do not expect them to hide behind the manufactures warranty. 
  

  Under ************ law ORS ******* there is an implied warranty that the product will be working when received and for a reasonable amount of time.
  

  Service was scheduled on this product. The next available service date was 1 month out. I do not find this reasonable or acceptable.

   

   Complaint: 17758585

  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************