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Business Profile

Major Appliance Dealers

Standard TV & Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Reviews

This profile includes reviews for Standard TV & Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Standard TV & Appliance has 4 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 14 Customer Reviews

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    Review Details

    • Kristena L

      Date: 04/29/2023

      I purchased a microwave 3 years ago, with a 5 year extended warranty. They never sent me a copy of it and, when I needed to use it, I learned you need to go through their ******* insurance company. But, no, the insurance company said to go through Standard. I requested cancellation and a refund of $81. Sat on hold twice for over 30 minutes. Four weeks later, the only human working with me is customer service, and she apologized because of no communications from management, and cancellation/refund needing at least 4 employees' approval. I have filed a consumer complaint with the government, and recommend that you avoid this company, and in no case purchase an extended warranty. Standard is bad news.

    • Chris D

      Date: 04/04/2023

      Standard TV and Appliance should be ashamed at the way they are doing business. We ordered an oven/micro combo from them almost a year ago and still don't have it. The best part is "we don't exactly know where it is and when you will get it." Well how about you reach out to the local sales *********** he doesn't like to talk to customers." Are you kidding me? What a joke and what a racket that they have no problem taking my money but have trouble getting me the product I order. If you can't get the product then why do you sell it? This is the most absurd business I have ever seen. It is an OVEN, not a custom home. There is no reason someone should have to wait for over a year for an OVEN!!!

    • Tracie W

      Date: 02/03/2023

      We bought a new washer and dryer at Standard TV and Appliance for over $2000 and purchased the extended warranty for 5 years. After 2 1/2 years, both appliances were broken. We called the warranty company and it took 6 months for them to fix the dryer. Shortly after the dryer was fixed, the washer went out completely and they still haven't fixed it OR contacted me after many attempts to get it repaired. It has been 3 months now just trying to get them to call me back and tell me when/what they are going to do. What aggravates me is that they sold me LEMONS and even after purchasing the extended warranty, they still are doing nothing to fix the problem. I've called so many times and nothing from them. These guys are crooks and their service STINKS!

    • M. P.

      Date: 09/09/2022

      I can confirm that my experience with this company is similar to those that are highlighted in other reviews. This company does indeed earn the BBB rating of "F".When delivering my fridge, the driver and I walked through the route from the truck to the installation space. We highlighted all the obstacles to avoid while the fridge was being carried by the two workmen. Five minutes later, the two workmen carried the fridge full speed ahead with complete disregard for the conversation that had just occurred. After playing high-speed bumper cars with my counters, there were two dents left on the panels of the fridge. When I confronted them about it, they rolled their eyes. They told me to contact the sales rep to have the dented panel replaced. Of course, the sales rep has never responded to the messages that have been left.

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