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Business Profile

Medical Doctor

Family Medical Group Northeast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The medical practice, I was using, was purchased by another company. During that time, I had a video appointment with my provider, because of ********* and CVS mishandling my prescriptions, I ran out of medications TWICE this year! I requested an anti anxiety medication. Now, ********************* the new owner of the medical practice, wants me to fill out a new set of forms (to get paid, for the video appointment). *****************, the person Ive had email contact, states that if I dont fill out the forms they bill me directly I feel the only reason I needed the appointment was because of greenfields mismanagement of my prescriptions which cost me hours on the phone and waiting at CVS.I filled out and signed everything I was asked when I first set up service with Greenfield. None of my information has changed. I didnt sign up with ******************** Can you help mediate?

    Customer Answer

    Date: 01/16/2024


    Customer Answer

    Date: 01/16/2024


    Customer Answer

    Date: 01/30/2024

    I do not have any accounts with Oregon Medical Group 

    Business Response

    Date: 01/30/2024

    ******************** has an established venue for responding to patient concerns that protect patient privacy.  To obtain this information, please call ******************** at ************.    Thank you

    Customer Answer

    Date: 02/02/2024

     
    Complaint: 21048133

    I am rejecting this response because:

    I asked BBB to help mediate , if I wanted to call ********************* I would have! I tried in good conscience to come to an agreement with Oregon ************** I spent several days, communicating with ******. My concerns were ignored and all they wanted was me to fill out forms so they can get paid. AGAIN, I have no idea who ******************** was! I do not feel I have any responsibility to pay this bill. Unless, there is a legal decision against me, and even then, I doubt I will pay! 

    Sincerely,

    ***********************

    Business Response

    Date: 02/08/2024

    Again, ******************** has an established venue to respond to patient concerns that "protect patient privacy".  We do not utilize the BBB for mediation.  We highly encourage our patients to utilize ****** Medical Groups venues enabling ** to review a variety of situations that *** come up and need improvement.  Please give us a call so we can get this situation reviewed and resolved.   Thank you

    Customer Answer

    Date: 02/09/2024

     
    Complaint: 21048133

    I am rejecting this response because:


    This is NOT a medical issue. It is a billing dispute!
    OMGs excuse  about privacy, is nonsense. 

    And if it were about privacy, WHY would I want to give them my personal information? 
    ***********************

Family Medical Group Northeast is NOT a BBB Accredited Business.

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