Complaints

This profile includes complaints for Cedar Hills Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cedar Hills Hospital has 2 locations, listed below.

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  Cedar Hills Hospital

  10300 SW Eastridge St Portland, OR 97225

• 

  Cedar Hills Hospital

  1675 SW Marlow Ave Ste 320 Portland, OR 97225-5105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** with suicide ideation. Went to hospital to talk with someone. Clackamas County put a hold on me because I did not want to sign their paper work accepting treatment before discussing cost. Just wanted to talk with someone. They sent me to Unity hospital in a security car. All over rated, threatening if i walked away they would call security or police. Entire time they still were not transparent over cost, What my insurance covered and didn't cover. No one talked to me about what things would cost. They forced me to another hospital at Cedar Hills on a five day hold. My last day at Cedar hills i had to pull someone aside and ask. Then they broke cost down. And it was insane. $12,000 for five days of a hold plus an extra 2 days because they were not business days. I DID NOT AGREE TO. I DID NOT AGREE TO BEING CHARGED LIKE THIS AS MY FINANCIAL SITUATION IS ALREADY STRESSED. After insurance and applying for financial help the bill was still at $3,900.00 roughly. Then once out, Cedar Hills began harassing me about the bill. They took no responsibility for the lack of doing their job and explaining to me the cost. Their staff said nothing to me. Then they sent me to a debt collector called *********************** CO. They sent me a debt collection letter. I responded and put it in the mail. They then called me the same day it arrived in the mail. This is borderline harassment. I've responded that the debt is not mine it is that of Clackamas county or whomever placed the hold and whomever didn't explain to me the cost to me in the letter they sent me.They are lying to me. They were NEVER transparent about the cost and are now bullying Cedar Hills has been rude did not want to talk about it or their lack of transparency, then immediately threatened to send me to collections (in a bullying manner). Three different hospitals are involved-the county was involved. And i can have a letter written up about it all by the county investigator who said I was fine. I refused medications they kept trying to give me. Literally the most unprofessional medical experience I've ever experienced and had to go through. They make matter worse and bully. I just wanted to talk to a medical professional at my original destination at ****** Permanente Hospital. They refused me what I asked for. ******* me around and slapped a bill to me with no explanation and no help to what they promised. They take advantage of people.

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed bankruptcy this year and should have had my debt with Cedar Hills discharged. However, they continue to debit my bank account. I have called the local billing office a half-dozen times and no one ever answers or returns my call. I try to call back the number to their outsourced billing service and I never get the right hospital -- I dial the number (from ******, **) and a bunch of different representatives from different facilities answer. There have been numerous issues with billing over the years I've been faithfully repaying my treatment cost.

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involuntarily medicated with antipsychotic tranquilizers by forced injection originally prescribed 3 times per day. This was after I had already been in the hospital for 2 weeks and was not a threat of harm to a fly. The psychiatrist didnt like my attitude. The doctor who wrote ****************** on forcing medication had never even examined me. I have PTSD from childhood sexual abuse. ************** and forcing of things into my body retraumatized me SEVERELY. My extenuating circumstance, the reason it is taking me more than a year to file, is that Im very sick dealing with the trauma and its hard for me to do anything at all. I still cry when I think about my experience there. Ill never go to a hospital again. There are several other horrible things that happened there, but I think the forced medication was the worst. They threatened me with restraints. *****************************. Not for any safety reason but just to force it in me. This is hard to type.