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Business Profile

Metal Detectors

Northwest Detectors Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Detectors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app auto filled info and a Dector showed up at my next guys house next door I was over there the other day I said I have been looking for this he is the box came in somebody needed to sign for it so he did took stuff out box and taped back up and put on my steeps so I returned the box and I'm trying to contact *** because this needs to go back now that I have it next door it's not fair that it changed my girlfriends account and I can not get a hold of ***

    Business Response

    Date: 10/08/2024

    Lance orders a Detector from my web site (www.nwdetectors.com) on Aug 21, 2024 for 759.05. The detector was shipped and then his Credit Card was marked as Fraud. So, I received no money from him.
    He also states that the shipment was Derived to his neighbor and that the neighbor removes the detector and added junk and retape it back up, Lance claims to have shipped the box back to American Detector Disturb without the Detector.
    I have talked with him and if he was owe an money, the bank would be involved.
    My website treated his order as fraud and didn’t receive any money from this.
    Bob Mote
    Owner
    Northwest Detector Sales
    7905 SW Elmwood St.
    Tigard, OR  97223

Northwest Detectors Sales is NOT a BBB Accredited Business.

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