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Business Profile

Mufflers

Meineke Car Care Center # 935

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please read Meineke.Fail.pdf (it describes in detail my concerns). I uploaded my complaint. This is serious, folks. People (me, my family, others) could have died!~Disputing all work done at Meineke, located in ********, **. Store 935- *****************************************************Dates of Service: 10-25-24 w/o RO #***** and 01-23-25 #RO ***** I have disputed both CCs used to pay for these failed and/or improper installs. I uploaded dates, calls, and other information to remove personal data. However, I have several emails for which I can not remove all personal data for your review.I have complained to Meineke Corp and have a number for that complaint if you wish.Meineke <****************************************************************************>I have obtained two outside opinions (noted in the first document) that agree with my assessment of the work completed. I have prepared and documented my case and am prepared to file a small claims court case if necessary. Although I want to avoid that, I can do so if necessary.

    Business Response

    Date: 03/03/2025

    We have tried to reach out to Sunny multiple times and she will not respond. We offered for her to bring her vehicle back to the shop so we could resolve the issue and she did not. Her warranty is also good at any Meineke nation wide and we have several locations not far from the location she originally went to and she has chosen to not return or respond to our attempts or offerings. 

    Customer Answer

    Date: 03/03/2025

     
    Complaint: 22970558

    I am rejecting this response because: I have not been contacted by the Owner of shop #***, nor any employees since my filing of this complaint with BBB, Synchrony, and ****** and dispute of charges. 

    My phone and email log reflects this lack of communication on their part.

    I have not received any emails or phone calls to discuss this matter.  Due to the facts: I have gone back multiple times for this shop to fix their mistakes which they have failed to do, I have had to seek services from other experts. 

    Sincerely,

    ***** *****

Meineke Car Care Center # 935 is NOT a BBB Accredited Business.

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