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Business Profile

Newspaper

The Oregonian

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the mistake of subscribing to Oregonlive via ********. I canceled my subscription in June 2024 but I continue to be billed $10 per month. I emailed them on 7/17/24, 8/10/24 and 9/11/24. Each time they told me they were unable to find an account associated with my email address. I also called them twice, the last time being 9/12/24. I was asked to send a screenshot of my bank charge which I did and they haven't gotten back to me or credited me for the charges since I canceled in June. At this point, I am owed $30 and I want the refund.

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The paid-for Digital Oregonian crashes like clockwork about every three minutes. NO other app on my tablet does, or has ever done, this

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to cancel our subscription for several months now. They keep sending the paper, then sending ** a large bill. We ask them to cancel but they don't. They are almost impossible to reach by telephone and when we do get a hold of a live person they deny that they have been told to cancel our subscription.I now see that they have started auto payment, without my authorization, and have just deducted @24.99 from my apple billing.I want my money back and I want to have this subscription cancelled and I want a guarantee that this will not continue or happen again. They need to be more user friendly..

    Business Response

    Date: 01/25/2023

    January 25,2023


    The Oregonian 
    1500 ******************************************** 97201


    Re:  ****************;  ID#: ********


    To whom it may concern: 

    We are in receipt of the complaint filed by ******************* on January 9, 2023.  

    We reached out to ************ on January 18 and 23 but were unable to connect via telephone.Additionally, we sent an email to ************ to her email address on file of ***************** on January 18 and to date have not received a response.

    We reviewed Ms. ***** account and found her last payment to us was received by check on January 6 in the amount of $90.39. At this juncture, Ms. ***** home delivery subscription is canceled, and no further payment is due at this time.

    ************ references a payment of $24.99 via Apple Pay. We do not have a record of this payment, and home delivery subscriptions cannot be paid with Apple Pay. Our recommendation is for ************ to contact Apple to receive her refund.

    Thank you for bringing this matter to our attention and hope this helps ************ in securing her refund from Apple.

    If you have any questions, please feel?free to contact me at ************.?? 



    Regards, 

    ***************************** | ******************** Representative 




  • Initial Complaint

    Date:01/04/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unsuccessful in trying to call the OREGONIAN for past 2 weeks to speak to customer service..This is a business and no way to get in touch with customer service to address my issue...Will get message that will transfer me to someone at customer service but phone always goes dead..Don't know what is going on.. yet they continue to list the customer service # of ************. I am a customer who gets this paper.

    Business Response

    Date: 01/24/2023


    The Oregonian
    1500 ********** Ste 240
    ******** ** 97201

    Re: ***************************** ID#: ********

    To whom it may concern,
    We are in receipt of the complaint filed by ********************************* on January 15, 2023.
    We reached out by phone but were unable to connect with ******************. We were able to communicate via email on 1/18/23 and 1/20/23.
    The complaint referenced unable to connect to customer service phone number.

    We have tested out customer service phone number and were able to connect to an agent. We advised ****************** the customer service phone numbers are working and will connect him to a representative.
    Thank you for bringing this matter to our attention and helping us resolve for *******************  

    Regards,
    ***********************
    *********************** | ******************** Representative

    Customer Answer

    Date: 01/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have made 6 calls over a 3 week period to cancel the Oregonian delivery and digital issues.We talked to 6 different people who all told us they would take care of it.After these 3 weeks we are still getting the paper delivered.Just had one delivered today(Friday the 18th).They claim I am not being billed,if so who is paying for these deliveries.

    Business Response

    Date: 11/29/2022

    To whom it may concern, 

    We are in receipt of the complaint filed by ************************************ on November 18, 2022. 

    We reached out by phone on November 22 and 23, however were unable to connect with ****************.  We also reached out via email on November 23. 

    The complaint referenced a failure to stop print delivery and emails notifications from The Oregonian.

    We have addressed our home delivery team and every effort will be made to ensure *************** does not receive any further deliveries.  As requested, we have removed Mr. *******  email address from our records to discontinue any further emails.

    We apologize for the inconvenience.  Thank you for bringing this matter to our attention and helping us to resolve for Mr. ******* concerns.



    Regards, 

    ***********************

    *********************** | *********************** Representative 

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having delivery issues for a few months now. Sometimes I get the delivery and sometimes its in the street and sometimes Not at all. Today, Sunday November 6, 2022 no paper. this is about the 6th time in the last two months I have had to call the Oregonian for credit.THe whole delivery system is broke.

    Business Response

    Date: 12/08/2022

    December 8, 2022 


    The Oregonian 
    1500 ******************************************************* 97201



    Re: ******************; ID#: ******** 

    To whom it may concern: 

    We are in receipt of the complaint filed by ************************* on November 6,2022.  

    We reached out by phone and connected with ******************** on December 6, 2022. 

    We reviewed Mr. ********* account and addressed delivery and placement of the newspaper with our home delivery team. We advised delivery of the newspaper to the porch is not guaranteed, however, will make every effort to deliver the paper to Mr. ********* paper tube. 

    Thank you for bringing this matter to our attention and helping us to resolve with ********************* 
    If you have any questions, please feel?free to contact me at ************.?? 




    Regards,

    ***************************** | *********************** Representative 


  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have moved from ********. I have tried at least three times to cancel my online account. I am still listed as an active subscriber and I am still being charged for a subscription I no longer need. My former address was:3309 *********************************************************************.

  • Initial Complaint

    Date:09/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For several years the paper has always been delivered to my front door and always early in the morning. But for the past several weeks our paper has come around 10AM or later. Several times we have had to call because it didnt come at all. If Im like most people, I like to get up, read the paper over breakfast and start my day. Now, by the time I get it, its all old news. I read the paper on line when I need to but its not as convenient for my wife. Little things that make a BIG difference.

  • Initial Complaint

    Date:07/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oregonian stopped delivery July 13, 2022 even though my account is paid through 2023. Oregonian failed to respond to delivery complaints. Oregonian sent emails saying delivery was delayed on certain days but then never delivered at all. Oregonian promised to have local distributor call to discuss problems but nobody ever calls back. Oregonian declines to take any action beyond just noting a delivery complaint every day. I think I have only had one delivery in almost three weeks.

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