Complaints

This profile includes complaints for Van Veen Nursery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Van Veen Nursery has 2 locations, listed below.

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  Van Veen Nursery

  4201 SE Franklin St Portland, OR 97206-3147

• 

  Van Veen Nursery

  PO Box 86424 Portland, OR 97286-0424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/22 i sent and order and a check for $256.00 to Van Veen Nursery for 18 rhododendrons. Over the next 3 weeks I called them and left a message asking for a confirmation of my order and I emailed them. No response at all! So they have my check and will not contact me which is why I'm asking for your help.Thank you!Hi, 10/14/22 I woud like to order the following hybrid rhododendrons. Large 3 Year 3 Plants of each variety, total of 18 plants, $216. plus postage, estimated at $40.Total $256.******** Nursery *************************** ************************************* 802 895 **** *********************** Firestorm Red River ********** ******** Gloriosum Purpureum Elegans ******

  Business Response

  Date: 12/14/2022

  This message is a response to a complaint sent by *************************** in October of 2022. I received a **** mail letter from *************************** for a plant order,  but did not receive any email on my end in October. The piece of mail that I received did not have a plant list on it, just a request for a total of 18 plants with 3 each for a variety along with a check for services. A lack of plant list made it unable to move forward with any order. I have attached a copy of what was sent for reference. 
  
  Unfortunately, we do not take payment upfront, as shipping costs always fluctuate based on weight and distance, thus we generally collect payment once the customer receives their plant order and are satisfied with the shipment.  I reached out to apologize for the delay in inquiry about *****'s order as it accidentally got filed under a stack of other orders in the midst of a busy October. I let **********;know that we had voided and shredded his check and had discussed moving forward with a new order, to which he was satisfied with. 

  Van Veen Nursery *** apologizes for any confusion on our end and look forward to doing business with ***** in the future.  

  
  

  Customer Answer

  Date: 01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************