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Business Profile

Online Retailer

Dan's Collectibles and More, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Christmas presents for my grandkids on this site on 16 December I was told that they would be here by Friday the 24th theyve already taken the money out of my account and I have yet to receive the package.

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 29, 2022 I purchased a pair of boots for $76.66 using PayPal for the payment. Upon getting the boots I saw right away that they are not the quality advertised on website. They have a 60 day guarantee for returns listed on their website. I tried phoning the company to arrange for the return and refund, but only got their answering machine saying to leave a message with my name and email address and they will contact me. I sent an e-mail requesting instructions on how to return them. I waited a week and got no response. I phoned again and this time left a message as requested stating my name and e-mail address for them to contact me. I got no response. I sent another e-mail. Then I sent another e-mail. I called for a third time and got the same answering machine. I left a message again. As of today (11/11/2022) I have phoned three times, left two messages on their answering machine, and sent 7 emails, all to no avail. I want to return the boots and get my money back.

Dan's Collectibles and More, LLC is NOT a BBB Accredited Business.

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