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Business Profile

Online Retailer

Intex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed this earlier as a fraudulent website and was told I should submit it as a review for the company instead. That doesnt seem appropriate considering the fact that the business Intex does have an entirely different website and I dont see a connection between the two therefore I fail to see how filing a complaint on the legit company site will deter whomever is running the fake site and prevent them from wrongfully taking payment for goods they dont really sell. It also gives the real company a tainted reputation thru no fault of their own.

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6-26-22 ordered pool bench at ****************************************** 6-28-22 tracking # sent AG670122651CN and could track it through https://t.17track.net/en#nums and for any questions contact https://www.intexsshop.com/index.php?route=information/contact. 7-16-22 sent a pair of socks. I sent email with photo of incorrect item on ****. They responded stating they would resend the item. **** they sent new tracking #XR342256749CN and track here https://www.ensnare.top/. **** I checked tracking and message stated delivery status has not been updated(your package may have been lost during the transportation period. Pls contact sender). I requested a refund and said to cancel order. They tried to barter with me offering 70% first then 80% and finally they would keep ***** for shipping and item cost. I said I would not pay even **** for something I never received. 8-24-22 they said they would refund my original form of payment in **** days. I have sent emails on 9-3, 9-9, ****, ****, ****, **** and **** with no response and I have yet to see the refund. I do have all emails sent back and forth and can provide them if necessary.

Intex is NOT a BBB Accredited Business.

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