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Business Profile

Online Retailer

SuZhou

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for SuZhou's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SuZhou has 2 locations, listed below.

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    • SuZhou

      7000 SW Hampton St Ste 218 Portland, OR 97223-8362

    • SuZhou

      5305 River Rd N Ste B Keizer, OR 97303-5324

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/11/2024 I purchased a dress from BM Bridal for $179.00. I was provided the tracking number on 8/30 in which it states:Shipped - [********************************] order [BM240811202408672237] ,Dear [******** ********],Your order: [BM240811202408672237] has been shipped via [USPS,:92055903319336547182823699].Please note that it may take up to ***** hours for tracking information to be available from the shipping company.On 9/4 I asked:From: ******** ******** Date: 2024-09-04 03:00 To: **************************** Subject: Re: Shipped - BmBridal ORDER BM240811202408672237 Hello,It's been more than 48 hours and I still don't have a shipping status update. Can you please provide an update on when the dress will be shipped?Bm Bridal sent back:On Tuesday, September 3, 2024, 11:09 PM, Bmbridal ************************************** wrote:Hello~This is your order tracking number:92055903319336547182823699 I again sent the following emails on 9/4 & 9/5 and haven't received any update yet.----- Forwarded Message -----From: ******** ******** *****************************To: Bmbridal **************************************Sent: Thursday, September 5, 2024 at 02:15:02 AM EDT Subject: Re: Re: Shipped - BmBridal ORDER BM240811202408672237 I really need to know where my dress is asap. If I dont get a response I will have to go to the next level of contacting higher *** within your organization. This is really unprofessional that the tracking status still shows the same message below.Sent from Yahoo Mail for iPhone On Wednesday, September 4, 2024, 2:26 AM, ******** ******** ***************************** wrote:Hello There is a problem. I know the shipping number. Was my packaged shipped. When I look at my shipping number I get this message from **** please confirm it was actually shipped. When I go to **** website it still states that the label for the order was created but isn't in the system.I haven't heard anything yet.

    • Initial Complaint

      Date:06/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a prom dress from BMBRIDAL on February 19,2024. The prom was ***** 13.I place order through Klana and make four payment of $52 dollar every two week.But after second I still haven't got tracking number or email from .I tried several time to contract them but no response. But they still want payment through Klarna but I will never get this item.I think this website is scam.They dnt tell u nothing just want u to send money with no item.I been going back and forth with Kiarna to stop payment. But ****** is getting run around with BMBRIDAL TO. BMBRIDAL is scam check their website page n read some of comments people have left about company to .I'm not the only that has b taking advantage of. Get in contact with ****** website they will tell how we been dealing with problems since *********** its June and still dealing with problem with BMBRIDAL

    • Initial Complaint

      Date:02/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased dresses for my upcoming wedding. In communication with this merchant it became clear they would not have the dresses done in time. They emailed asking me if I could change my date. As I explained this is not how a wedding works, as well as realizing this company had fraudulently represented being US based, I requested they cancel my order. They continued to email and I asked for my order to be cancelled. They persisted in sending the dresses even after I cancelled. I refused and returned the package as it should have been cancelled before they ever sent it. My card was still charged the ****** from order on 9/20/23. I have repeatedly requested a refund, anttempted to contact them ant the numbers provided on the website with no success, and now this business no longer even replies to my emails. They have my money and the dresses. Their website states easy full refunds and Im looking deeper into the reviews I can see I am not the first customer to be stolen from and misled not only to the quality and honesty and integrity of this company.

    SuZhou is NOT a BBB Accredited Business.

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