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Business Profile

Orthopedic Surgeon

Northwest Extremity Specialists, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Northwest Extremity Specialists, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwest Extremity Specialists, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 9, 2023 I ordered two pairs of shoes inserts and paid upfront $136 which is 10% of the cost per my insurance coverage. Later I was informed by both my insurance and the clinic that I overpaid and I should be refunded $58.66. On December 14, 2023 this Northwest extremity specialist clinic sent me a bill asking me to pay $77.34. On December 29, 2023, I talked to billing department there and they said it was a mistake and they will remove the charge. On January 11, 2024, I was informed my shoes inserts are ready so I came to pick them up. When I came, they gave me only one pair of shoes inserts while I already paid for two pairs. Again they said it was a mistake and they will order the other pair for me. on January 18, 2024, they sent me a bill again for $77.34. I had to call billing again about this and they said it was a mistake. They said they will cancel the charge and also refund me $58.66 because I overpaid at the beginning. I got the receipt that $58.66 was refunded to my account. On February 23, 2024, I receive email from Northwest extremely specialist again asking me to pay them $58.66. I have been on countless phone calls, waiting on hold for hours. Every time they said someone will call me back, but no one call me back, and I had to keep calling them to fix their harassing bills for the past three months. I dont know how to get this billing harassment to end. Multiple times they said it was wrong; canceled the bill; they even refunded me, but then they keep sending me bills asking for money again later on. I would like to report and let everyone know how bad this business is, and I hope that someone can help me getting them to stop harassing me with bills like this. Ive attached the receipt that they refunded me $58.66 so you can see there is no reason for them to send me the bill of $58.66. I have also attached the email image of the bill they asked me to pay. Thank you for your help.

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