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Business Profile

Paper Distributors

Treecycle Recycled Paper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paper Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9, 2022, I ordered, online, a case (60 rolls) of Seventh Generation 100% Recycled 50% PCW Toilet Paper, 1-Ply, White, **** Sheets for $119.99 plus $39.30 for shipping for a total of $159.29. They emailed back that "Order #*** Confirmed. Your order from Treecycle Recycled Paper ************************** is confirmed. Once your package ships we will send you a notification email. I have not received any such notification or any replies to my inquiries by email or phone. I have not received any shipment. My credit card was charged $159.29 on June 9, 2022. I have tried contacting them by email at least 4 times throughout the past year without receiving any response. I have called them at least 4 times, leaving phone messages without receiving any response. I would so appreciate any attention you can give to this matter. I really need the money back or the case of toilet paper, either one. Please let me know what further steps can be taken to get this issue resolved once and for all. Thank you kindly. Sincerely, *********************

Treecycle Recycled Paper is NOT a BBB Accredited Business.

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