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Business Profile

Parking Facilities

City Center Parking-lot 19

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach a person to speak to about inaccurate parking tickets/fines that were issued on my car at a parking lot in ********, ******. I have not been able to speak with a person. Every time I call, I am transferred, put on hold, and then no one picks up. I have sent an email, and no one has responded. I used the company's online contact form, and I received an error response. I have called at least three numbers, been on hold collectively for over two hours, and still have yet to speak with an actual person to explain the situation.There seems to be three interconnected companies involved: City Center Parking, imPark, and REEF Parking. The business listed on the ticket (and the company to which I keep getting transferred without anyone picking up) is: *********************** (contact info listed below.)Attached you will find the screenshots I shared attached to the original email. (I do not have enough space to share my emails and messages, but I can share them with you upon request.) I am also attaching photos of the parking tickets. Lastly, I am including the names of each company, and their contact information. City Center Parking/REEF Parking ********************************************************************/ ************** imPark ***************** ****************************************************************************************/**************/ ************ ***********************, PO Box *****, ********, ** *****, ************** Here is a short excerpt from my original email detailing the issue:"I am writing to question two parking tickets issued in error to my daughter. She received a parking ticket on 1/24/24 and another ticket on 2/9/24. Following the ticket received on 1/24/24, she reached out to someone via phone in your service department and reported her issue. The issue was [...] Following this first event and the lack of support from your service department [...] she took screenshots along the way, and a screen recording of her payment process on the app.

City Center Parking-lot 19 is NOT a BBB Accredited Business.

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