We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pawnbroker

U S A Pawn & Jewelry Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for U S A Pawn & Jewelry Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

U S A Pawn & Jewelry Company has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/13/2023 I got a loan for 2 rings. Loan #******* in the amount of $450.00. If Loan was paid by 9/3/2023 the total owed with intrest was $508. On 7/29/2023 I took in $260.00 leaving a balance of $248.00.after receiving cash. They had me sign paper. I still had 34 days left on original contract to pay the $248.(I thought.) I was not told I was signing new contract. On the way home I noticed the finance amount was $279.00 not $248.00 and they had extended contract to 9/29/2023. I did not ask to extend contract. Because of the discrepancy I decided to pay loan off and get rings back. When I went back to store( 1 hour) and explained I did not want new contract .was not told I was signing new contract. I would like to pay original contract because I still had ******************************************************* back the $260. I said I would like to pay loan off and get my rings. I was then told the only way my rings was going to leave store was to pay $538.40. I was planning on the $508.00. I explained I only had $520. Again she said the only way I was getting ring was to pay $538.40.i left and borrowed money. After receiving rings, I asked for paperwork . I was told loan was paid and I no longer needed. Intrest is paid daily. I should have gotten credit for paying loan 34 days ahead of time. So it would less than the original contract price $508. I was not told I would be extending contract. I was not told about new intrest charges. Nor was I told they do not except partial payment on loans. I am 62 years old and live on a fixed income. For me to pay this has really put me in a financial bind.

      Customer Answer

      Date: 08/25/2023

      They kept the paperwoork.

      Business Response

      Date: 10/19/2023

      Good afternoon, 

      We have received complaint ID ******** dated 10/04/2023. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.

       

      Thank you,
      EZCORP Customer Service 
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      **************************

      Customer Answer

      Date: 10/20/2023

       
      Complaint: 20407472

      I am rejecting this response because: They have not made any attempts to contact me. Nor have they refunded any of over charge.

      Sincerely,

      ***************************

      Business Response

      Date: 11/10/2023

      We have received complaint #********, Thursday, November 9,2023 4:36 PM.
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution. She may contact us at customer support at ************ and she may reference ticket number 180199.
      Thank you!

      Customer Answer

      Date: 11/21/2023

      I have not heard from them. I gave up expecting them to do anything.

    U S A Pawn & Jewelry Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.