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Business Profile

Physical Therapist

Menlo Park Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is disgusting and I tried to move my adopted other from there to a better place. They were not helpful and made the process take so long-3 weeks to be exact and after finally getting it all arranged the people who dropped the ball the first week and dont know her and have not been worried about her care at all were all of a sudden involved, filled her head full of lies, possibly drugged her to do is because they can and had her convinced the person taking care of all of her stuff was bad. There is no way to contact your loved one while there so they are able to be influenced all in order to have money flowing in. They dont care about their patients well ring or theyd be happy for them to move to a better place with their own room. Instead they spent time sabotaging the move and connection with their loved ones while influencing getting them taken off their visiting list. This place preys on the elderly and patients with mind issues in order to have money coming in.

Menlo Park Health Care is NOT a BBB Accredited Business.

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