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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many things have happened surrounding this order but the short of it is that I placed the order, the order was to come in an hour, it did not come for an hour so I tried calling to cancel, waited on hold for an hour before the line dropped (or was hung up) and so I called immediately back and waited on hold for another hour until it was time for me to close up the store and go home. My order never arrived. Normally when an order never arrives you never get charged, but Dominos does not play nice like this, they pulled the money out of my account the following morning. I called as soon as I noticed the faulty charge and asked the store for a refund which I was denied. They told me that if I wanted a refund then I should have called the day before (which I did). The lady on the phone told me to go to their website to submit a claim which I immediately went and did. It has been 16 days since I got the automated reply telling me my submission was received and I still have seen no response whatsoever. I have tried multiple times to email the address that the automated message tells you to contact when you call the store but my emails are all being blocked. Oh yea I was smart enough to screen record my entire 2 hour wait on hold so I have that along with the email paper trail, bank transaction history, and call records to back up my claims. I find it rather malicious that their main method of contact is blocking all incoming emails. This seems suspiciously like an intentional setup to make it as difficult as possible to obtain refunds, which I am pretty sure is illegal if not heavily frowned upon. I want my money back. Simple as that. I suspect that I am one of many people across all Dominos who is affected by this and I would bet money this is big enough to become class-action. This is the third time this has happened to me as far as I can remember and I am not going to sit by quietly and be robbed AGAIN.

    Customer Answer

    Date: 02/06/2024

    The dominos app gave me the wrong store location when I was filing this complaint.

    The store that stole from me was store #****

    Customer Answer

    Date: 02/13/2024

    Your ******** Store:******** #****, *****************************************************, ************

    ^^Copied straight from the email confirmation.

Domino's Pizza is NOT a BBB Accredited Business.

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