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Business Profile

Plumber

Crown Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been longtime customers with Crown Plumbing in ********, Oregon and up to this recent incident we have been satisfied with their work and employees. On January 19, 2023, we had some repairs done on a bathtub faucet. The plumber did not cover the tub with any protective covering whereby the tub got scratched.We contacted the owner of Crown Plumbing, ************************* and informed her of the damage. She told me that that we had been good customers and she would agree to pay for the cost. This however was not the case as I have made telephone contact with **** three times and she said the check would be mailed. We are contacting the Better Business Bureau for assistance to help resolve this issue. We will not be doing any further business with this company.

    Business Response

    Date: 04/17/2023

    We provided plumbing services for *************************** on January 19, 2023.  Please see invoice attached.  She has a tub that has been refinished in the past and supposedly while we were there her tub was chipped.  I agreed right away that I would take care of paying for the tub chip ****************** this repair was complete, she was to send me the invoice from the repair company and I would reimburse her.  I issued a check on March 23,2023.  Please see cashed check attached.  I called *** to be sure she had received the check and she had.  I've also attached a couple photos and have more if needed.  Please contact me as soon as possible.  My reputation is very important to me.  

     

    I also noticed our phone number is incorrect on our file.  It should be ************.  My cell number is ************ if you would like to give me a call.

     

    Thank you!

     

    *************************

Crown Plumbing is NOT a BBB Accredited Business.

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