Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a highly disappointing experience with Alder Property Management that I feel compelled to share. The way they handled my rental application process was not only unprofessional but also discriminatory.I applied for a rental unit through Alder Property Management, and despite following all the necessary steps and guidelines, my application was unfairly penalized with an 8-hour delay. This penalty was imposed despite my request for reasonable accommodation due to my disability, which according to state legislation, should have been considered within 72 hours regardless of the submission method. This indicates a clear disregard for fair housing laws.Moreover, it was apparent that my application was intentionally skewed and rejected, possibly as a punitive measure for requesting accommodation. The communication from the property manager, *******************, suggested that our request for accommodation influenced their decision to penalize and reject our application.What was even more concerning was the apparent use of Sundays to avoid regulatory enforcement and flaunt their disregard for housing rules. This kind of behavior is unacceptable and highlights a serious lack of integrity and fairness in their operations.I urge anyone considering doing business with Alder Property Management to be aware of these issues. Their approach to handling applications, especially for those requiring reasonable accommodations, is deeply troubling and discriminatory. I hope this review helps others make an informed decision and encourages Alder Property Management to address and rectify these issues.

  Business Response

  Date: 06/10/2024

  **************** reported having a negative experience with Alder Property Management. The information *************** has shared is not accurate. The City of Portland Landlord-Tenant policies are regulated and published for viewing in the Portland Housing brochure and on their website. Alder Property Management followed the rules set from city code 30.01.086. **************** requested his and his partners applications be accepted prior to the City of Portlands open application period. The City of ******** requires a property to be listed for 72 hours before applications can be accepted. **************** first application was received on 5/29/24 at 11:24 PM.The open application period for the property began on 6/1/24 at 1:00 PM.
  The criteria must be followed to receive an application priority.
  1. The unit would need to qualify as an Accessible Dwelling Unit as a type A unit pursuant to the Oregon Structural Building Code and ICCA117.1. It does not.
  2. To receive an early application priority the applicant must have a mobility disability. **************** does not qualify for this exemption. This information was communicated to *************** and his partner prior to the open application period when I showed him the property. This information was also provided to **************** and his partner via email in a letter from Alder Property Managements attorney.
  
  **************** and his partner applied twice for the property. Their application was submitted prior to the open application period and again once the application period had opened up.**************** and his partner were notified via email in the order their applications were received. The City of ******** requires the applications to be run in the order they were received. Their first applications arrived early and would incur an eight hour penalty. However, their second application was the fourth to arrive and documented for review if necessary. **************** has listed a disputed amount for $180.00. Im not sure what this is for. If they are referencing an application fee this is not correct as it would be $130.However, they were never charged an application fee as we do not charge applicants unless the applications are run. This was not done. **************** and his partner were not charged. Alder Property Management adheres to the rules and regulations set by the City of *********