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Business Profile

Property Management

LongStreet Property Management
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for LongStreet Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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LongStreet Property Management has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out on 06/30/24, expecting a $543.00 security deposit refund, proof is attached to this complaint. By Oregon law, it was due by 08/01/24. On 08/09, I called ********************************** Management (LS) about the missing refund. They emailed back the same day saying it was initiated with 1-3 days processing, proof is attached to this complaint. After 4 business days, I still hadn't received it. On 08/14, I called LS again; a representative named ***** claimed the transaction was successful from their end and that I needed to call my bank. My bank found no record of it or any incoming *** transaction from LS and recommended I ask for the trace ID. I called LS back for the *** trace ID but faced difficulties: transferred to a non-Portland department, then to ***** who put me on hold for 20 minutes before sending me to voicemail. My follow-up calls went straight to voicemail. Suspecting they were ignoring my calls, I used a different phone number and reached ***** immediately. After over 2 hours of apparent time-wasting, ***** provided an *** trace ID. Due to the delay, I couldn't verify this with my bank immediately. I doubt its legitimacy since my bank didn't previously mention any incoming *** deposit. I am filing this complaint because this behavior seemed rude and in my opinion potentially fraudulent, especially the contrasting responses to different phone numbers. I plan to verify the trace ID with my bank tomorrow. ***** and her direct supervisor, who she claimed she was in contact with while she placed me on hold several different times or sent my number straight to voicemail, behaved in an extremely anti-consumer friendly way and given Oregon tenancy law, specifically ORS ****** section 13 I believe it was also in potentially illegal manner.

      Business Response

      Date: 08/25/2024

      This is the first time I'm learning about the issue, and will look into it further. 

      We don't have an employee named "Nadia".

      I will contact the past tenant, find a solution & bring the matter to closure.

      *********************, Owner.

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