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Business Profile

Publishers

Dark Regions Press LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dark Regions Press LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dark Regions Press LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Preordered a ******* **** Deluxe Mystery Box Wave 3 in August 2022 with the expectation it would be shipped sometime late 2023 or early 2024. Sent several follow up status emails with zero response and now the website has gone dark and I am hearing from many book collectors Dark Regions has shut its doors and is not returning authors or customer inquiries. Just took the money and ran.

    • Initial Complaint

      Date:09/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/10/2022, I purchased a pre-order for Dracula: The Evidence for $422 with tax. As of 2023, I was told that the product would be shipped Q1-2 2024. However, in that timeframe, I have asked for status updates and not received any word. I have asked for refunds and updates via email addresses that I have found, but nothing. I would either like confirmation that I will receive the product, or a refund.

      Customer Answer

      Date: 09/30/2024

      I am responding to the following BBB request: PLEASE PROVIDE THE LAST THREE DATES, INCLUDING DAY, MONTH, AND YEAR, OF CONTACTS MADE WITH THE BUSINESS TO SEEK RESOLUTION.

      July 16, 2024 at 10:05 AM

      July 19, 2024 at 2:10 PM

      July 19, 2024 at 2:30 PM to a different email address I found online.

       

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last week I saw via numerous ******** threads that Dark Regions Press shut down their website and there was not response to customer. I have several pre-orders totaling just over $1200 that as of today, 7/29/24, have not been received. The $1200 consists of 5 orders from 3 different payment sources. The website, darkregions.com is no longer active and the attempts I've made to contact the merchant via email have been nonresponsive. I have already contacted two of the FIs and filed disputes for a merchant reclaimation; however the 3rd FI, *****, auto denied my claim for the two purchases made on 6/23/24 because it fell outside of the 60 purchase window even through it was a pre-order; therefore I am requesting a refund amount of $879.53

    • Initial Complaint

      Date:07/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Husband and I purchased the 2023/2024 *********************** subscription on 12/16/2022. This subscription was to include 6 limited edition books and 10 trade edition books to be shipped out between 2023-2024. We paid $1225.00 plus tax for this subscription.To date we have received 3 books.We have reached out to Dark Regions Press on numerous occasions for order updates. As of a couple of weeks ago we have gotten bounce back emails saying they are not available. Their website recently went dark with no other information.I have all the original order confirmation as well as various updates with the last being 5/6 of 2023.I would like a refund for the subscription cost as the business appears to be closed.

    • Initial Complaint

      Date:07/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the 4k Exorcist bluray set in March and not only have I not received it. After numerous emails I continue to be ignored. I enclosed the receipt as well.

    Dark Regions Press LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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