We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Radiology Specialists of the NW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 17 January 2023, I visited ********************************** and received imaging services from ***********************, ** with Radiology Specialists of the Northwest. On 20 February 2024, I received a bill indicating a balance due of $251.00 The bill indicated an insurance claim was denied CLAIM DENIED: PLEASE PROVIDE PRIMARY INSURANCE INFORMATION. I called Radiology Specialists of the Northwest at ************ on 20 February 2024 at 3:09 PM and spoke to **** She indicated her records indicated I had ******** as primary insurance. I let her know that was not correct. I was only insured through GEHA. She indicated confusion about this and let me know I would need to work this out with ****.I called GEHA and spoke with ***. She let me know that **** had processed this claim and had paid Radiology Specialists of the Northwest Claim number ************ with check number ********* on 7 September 2023 and her records showed the check was cleared on 13 September 2023. This information is listed in detail on a GEHA statement I can produce.I called Radiology Specialists of the Northwest at ************ on 20 February 2024 at 3:25 PM and my call went to voice mail. I left a message for *** with the information given above.Radiology Specialists of the Northwest ignored the information I provided, sent me more ********, and apparently turned me over to a collection agency. This is a deliberate act of harassment when Radiology Specialists of the Northwest has sufficient information to know they are wrongfully billing me and turning me over to a collection agency.

    Business Response

    Date: 07/19/2024

     

    Please see the attached letter regarding the complaint, which explains our investigation and our solution.  Please let me know of any next steps. 

     

    I appreciate your help with the extension. 

     

    Sincerely,

    --Krissy

Radiology Specialists of the NW is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.