Complaints

This profile includes complaints for ShedRain Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ShedRain Corporation

  8303 NE Killingsworth St Portland, OR 97220-4658

• 

  ShedRain Corporation

  888 Sw Fifth Ave Suite 1600 Portland, OR 97204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While walking with my ShedRain WindPro umbrella (which was closed at the time), the plastic cap from the handle suddenly flew off with great force and hit my finger. It caused immediate pain and swelling, and I believe it may be fractured. This was a very dangerous and unexpected product malfunction. I am concerned about the safety of this item and would like a response from the company regarding how they plan to address this issue.

  Business Response

  Date: 04/14/2025

  Hello,

  It looks like the customer reached out to use, on 4/11, and we sent a response that day.

  We will work to resolve this with the customer.

  Thank you,

  ****** *******

   

   

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Experience I submitted a warranty claim, and what the company keeps doing instead is sending me tons of their advertisements, but zero acknowledgement that my receipt, or proof of damage, or any empathy that their "lifetime" warranty is being honored?Short version,This umbrella's technology is so brilliant that not manufactured at its highest level because their expensive umbrellas should be semi flawless, yet this thin wire detached itself, doesn't close right and I'm more bothered them not responding, but instead filling up my inbox with advertisements and after.

  Business Response

  Date: 04/07/2025

  Hello,

  I am sorry to hear that your experience has been frustrating.

  We can see that there was a warranty claim submission on 3/31/25 and 4/2/25. You should have received an automated acknowledgement for both of these. The emails may have ended up in a spam folder.

  We received an email on 4/3, and we replied to that email which would have included a note saying that our warranty processing time is 2 to 3 weeks.

  You should be receiving a replacement in that time.

  Please let us know if there are any further issues.

  Thank you,

  ****** *******

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23160533
  
  I am rejecting this response because:

  Once the replacement is honored, than I can and will accept the response.  :))
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former employer gave all of us umbrellas they had purchased from ShedRain Corp., all of which had ShedRain's usual lifetime warranty. Mine broke after several years, and there was paperwork attached to the metal frame for the warranty replacement procedure but the frame actually pierced the paperwork slightly, so I wrote ******** to make sure they would honor the warranty and which address (I found 3) I should return the defective umbrella to. I asked this in a letter dated 12/21/2024. I got no response, so 2 times I inquired on their website what I should do, and each time they responded by email they would get back to me within about 48 hours. They toally ignored me-no response. I then left word on their voicemail, and again the message was that they would respond as a soon as possible. Again, no response.

  Business Response

  Date: 02/12/2025

  Hello,

  We are sorry to hear about this.

  We were able to get a hold of the customer and were able to get everything straightened out and have sent a replacement umbrella.

  Thank you,

  ****** *******

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their umbrella and it broke within minutes of use, and didn't live up to it's claim of being able to sustain 75 MPH winds. I filed a warranty with the company and never got a response. I emailed and no response. I messaged on ******** and no response. It is not possible to reach anyone by phone and thus, I have no means of recourse. I believe this represents false advertising and fraud to the consumer since their "warranty" process is not real.

  Business Response

  Date: 02/04/2025

  Hello,

  We are very sorry to hear about the experience you have had with your umbrella and our warranty program.

  When the warranty claim was submitted, you should have received and automated email, from *******, letting you know that we received your warranty claim and to allow 6 to 8 weeks for us to process the claim. I am not sure that you received that email? We don't show that we received any emails from you but we did see that the ******** message got caught in a SPAM filter so we did not see that until yesterday when we were able to search by name.

  We did reply to the ******** message on 2/3 and fast tracked a replacement umbrella to you.

  Again, we apologize for the inconvenience.

  Please let me know if there are any questions.

  Thank you,

  ****** *******

  Customer Answer

  Date: 02/18/2025

  Hello,

   

  I received a replacement umbrella from the company. I was waiting to respond until the umbrella was shipped. They have honored their warranty, and I am satisfied with the response. Thank you very much for your assistance.

   

  ********* *****