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Business Profile

Records Management

Oregon Vital Records

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered priority shipping with tracking for my record. They said it was an archive record. Then they sent it via normal mail. They sent it weeks ago, and I have been calling for weeks telling them I can only receive priority mail. They refuse to send another until I will be out of the country. I have nowhere to live until I get their document, and they do not care. They took my payment for priority shipping and refuse to send my document via priority. They refuse to send me another document to fix their mistake.

  • Initial Complaint

    Date:08/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    /storage/emulated/0/Documents/Birth certificate copy.docx This is a letter that I sent to the business and I have not heard back from them I sent a money order to them for a copy of my birth certificate and have not received my copy from them yet. It's been 3 months+ I hope that this is not a scam. I have to get section 8 housing with it and have been unable to obtain an Oregon ID

    Business Response

    Date: 08/08/2023

    This complaint was referred to me for response.  Oregon Vital Records apologizes for the delay. Currently mail orders are taking an average of 16 20 weeks to process.   We are doing everything possible to reduce this processing timeframe.  This order was received on May 1, 2023 and is within 16 -20 processing time.  We will review the order and get it processed today.


    ************************************, Ph.D.
    Pronouns she/her/hers
    State Registrar
    OREGON HEALTH AUTHORITY
    Public Health ****************** for Health Statistics
    800 NE Oregon St, Suite 225
    ********, ** 97232
    *****************************************************************************
    Desk: ************
    Cell: ************

Oregon Vital Records is NOT a BBB Accredited Business.

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