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Business Profile

Religious Goods

Treasure Faith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Religious Goods.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a link to the Treasure Faith website posted on ********* advertising for their Be the Light sweatshirt. I paid $29.95 on September 29, 2024 and received a confirmation number. The site said it would take 2-4 weeks for delivery. It is now November 17 and I have not received the item nor have I heard back from the company about my order.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 22, 2023 I placed two orders on treasure faith shop, online. I received two order confirmations. The company states 4-6 weeks for delivery. After 6 weeks I contacted the company via email, requesting my order be checked on. Over the last year I havent received any response to my many many inquiries. I only ask for my order or a refund of payment that they very promptly took from my account.

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two sweatshirts at $59.90 total for both and was charged but never received products.

  • Initial Complaint

    Date:08/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and Treasure Faith took my money and never shipped me what I ordered.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Treasure Faith for a sweater and bracelet. I got a shipping notice but never received the package. I reached out by email several times with no response. Upon tracking the package it says it was delivered to ****** and I live in ******. None of this makes sense. *** reached out many times and feel this company needs to get shut down. I recently disputed the charge with my credit card company.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 sweatshirts in March 2024 and still have not received them. The company contacted me in April saying there was going to be a delay and offered me a free bracelet. Later they sent me notification that the items had been delivered, but the tracking was for a different state. They offered to reship the items. It has been months and I still dont have the items I paid for and they are no longer responding to my emails. I want a full refund.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt on 4/28/2024 and have not received it. I received an email a few days later stating it was going to take longer than the 3 promised days to ship and offering me a bracelet to go with it. I finally got tracking info showing it was delivered to ********** on May 21st and my shipping address is not CA. I have reached out several times via email asking for updates or refund with no response. No updates or response through the entire month of June. There is no contact info anywhere that I can find to reach a person by phone. Im feeling scammed.

  • Initial Complaint

    Date:06/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt I never received. I reached out to the business in May 10th and they apologized and said they had an error in shipping . They confirmed they would express deliver to me. I reached back out on May 31st and a couple times after , as I have not received the product or a refund.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a women's medium yellow "Be the Light", sweatshirt for $29.95 on April 25, 2024. They sent me an email saying it was shipped and on it's way on May 15. I checked the tracking number periodically. It would update from out of country into ********** then says delivered in *********, **********. I have emailed twice asking for help with my order #**** and I receive an automated response from an AI site called Zendesk. Global Logistics tracking number:*****************. I can see now through all of the other filed complaints that this is a fake company set up just to take your money. I would like a full refund.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date ordered was April 1st, 2024 I ordered a sweatshirt and bracelet for *****, which was charged to my account. Two weeks later, I received an email saying it had been delivered to my mailbox, which it had not been, and had been offered somewhere in *******. I contacted the company and told them what happened, and they asked if I wanted a return or a new shipment. I asked for a new shipment and never received it. I then asked for a refund but have still not received one. I have sent several emails telling them I want my money back and have heard nothing from them.

Treasure Faith is NOT a BBB Accredited Business.

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