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Business Profile

Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Food wasnt properly prepared. Had an issue with this same location and believe to have caught a norovirus from here which made me call out of work for 3 days and bedridden for 7 days. This restaurant needs a health inspection so others arent getting sick for food they spent their hard earned money on. Its a disappointment that these workers dont care for the safety and well-being of others.

    Customer Answer

    Date: 08/10/2023

    I believe I caught a Noro-Virus from this McDonalds that left me feverish for 7 days resulting in a doctors visit to *********** and missing three days of work. Staff members here arent properly trained and would be for this restaurant to go through a health inspection so others dont consume food thatll make them sick. Its a disappointment having to spend your hard earned money for food thats literally poisoning you. I didnt spend much money here but its the principle. Nobody deserves to be served food thatll make you bedridden for 7 days. 

    Business Response

    Date: 10/18/2023

    To whom is *** concern: 

    In response to the complaint filed regarding McDonalds located at ********************************************************************. We take our customer complaints very seriously and when we receive complaints, they are responded to in a prompt manner by our customer service representative. 

    We do have this customer complaint on file and according to our records this customer was contacted and recovered. He received two free meals at the store level that he requested. 

    If you have any questions or concerns, please feel free to contact me or our customer service representative. 

    Sincerely, 

    ***********************;
    Director of Operations 
    ******************** 

McDonald's is NOT a BBB Accredited Business.

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