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Business Profile

Optical Goods

Foster Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our son was diagnosed with Myopia on 1/27/2025 by Foster Vision. Foster vision recommended treated contact lenses to treat it. These were $1,535.92 less $150 insurance so our cost was $1,385.92. These would not stay in his eyes so they gave us samples of regular contact lenses and prescribed ******** eye drops and told us they would swap out the myopic lenses for the regulars. We did not do the swap, just returned the myopic lenses. They said they would credit our credit card. This morning I see a pending credit on the card. They said the eyedrops would be $1,600. We asked for the prescription and was told that they do not give the prescription out. We paid Foster Vision $160 for the eye exam so we should get the prescription from them when we asked.

Foster Vision is NOT a BBB Accredited Business.

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