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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 30th, 2024 I placed an online order from subway to be delivered to my home at about 9pm. I had ordered on the subway website and was billed by subway. After placing my order I received one text message from door **** stating they would be delivering my order, about 30 minutes later I received another text fro. Doordash stating that subway had either modified or canceled my order and to contact subway directly. Subway employees did not answer the phone that night or several days after. I spoke to one employee on the phone who took my number and said a supervisor would contact me. A few days later I received text message from so.eone asking if I had inquired about a canceled order, I responded through text, only to be asked to go into my subway account and cancel the order (it doesn't even show in recent orders as it was cancelled) I explained this and was told to call doordash and the person refused to answer any further. I called doordash, they advised that my order and payment information is with subway and they can do nothing to help, they tried to call the location as well and no one would answer. I again called the location and an employee answered, he was rude, cut me off, cursed at me and told me I should call back to talk to someone else. I have the emailed receipt showing that my order was received and shows the charged amount for the food and for the delivery. My cashapp shows the charged amount being paid to subway. As a family with children, this has been stressful trying to get refunded for food that was never received, and its gone on so long I don't know what more I can do to resolve this. It just seems absurd that they can bully and ignore people to avoid a refund that is absolutely due. I even tried to dispute the transaction through cashapp but that was even denied.

Subway is NOT a BBB Accredited Business.

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