We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewing Machine Repair

The Sewing Machine Lady

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, on July 14, brought over my Juki sewing machine to ***** in the morning. After over a week trying to get a hold of her to request an update, I finally received my machine back. Paid $135 for the repairs. Brought it home to test. Machine still not working properly. I've been calling ***** the owner of the business last two weeks and no call backs. I've called and tried emailing. I've asked to repair the machine but now I'd like a refund. Rather take the machine elsewhere. Lack of communication. Requesting a refund. Thank you. *****

    Business Response

    Date: 08/31/2023

    The machine was working properly when it left my shop, as demonstrated by the stitching sample I always attach to the machine.  The customer left me 2 voice messages when I was sick and unable to respond. I have been unable to locate any other messages. When I was able to call him back, he reused to take the call and has not returned my message explaining the situation.  Problem like this are typically user error, sergers are notoriously difficult to thread and use, which is why my practice is to offer a 6 month warranty on the work and am available via text message for sending photos of the problem under normal circumstances. 

    Customer Answer

    Date: 08/31/2023

     
    Complaint: 20394491

    I am rejecting this response because:

    More attempts to reach ***** than 2 phone calls. 

    I've loaded my call logs. 

    Machine was picked up on the July 14th.

    Called on 7/18 and left a message. 

    Called on 7/25 and left a message., 

    Call on 7/27 and left a message. 

    Emailed on 7/28. 8:48 AM. See attachment. 

    Last voice message I stated I would call the BBB to file a complaint and it was going to be the last call. 

    Returned my call on 7/28. 9:37AM. ***** left a voice message. 

    Filed complaint through BBB on 7/29. 

    At this point, needed help from BBB to resolve this issue with the Sewing Machine Lady. 

    Likely returned my call after I had stated a complaint would be filed with BBB.

    I failed to mention that it took a week longer to receive my machine. 

    ***** stated she had some home issues to resolve but failed to communicate the delay. 

    This company has failed to communicate properly to customers in a timely manner. 

    I do not wish to return the machine for further repairs from this company. 

    Requesting a refund. 

     


    Sincerely,

    **********

The Sewing Machine Lady is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.