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Business Profile

Shoes

BALA Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for three pairs of shoes on 5/16/23. I took delivery of the shoes on 5/23/23. I attempted to use their online returns process on 5/25/23 but I was blocked from doing so. I contacted customer service on 5/25/23, 5/30/23, 6/4/23, and again on 6/9/23. I have never received a response other than an automated receipt of contact. There is no customer service phone number listed for me to contact them. I am seeking a return label to send these shoes back for a refund. None of the shoes were worn.

    Business Response

    Date: 06/30/2023

    Hello BBB Team,

    This to keep you posted, the delay in the response was caused as BALA Footwear has been acquired by ******************, Inc.

    We have taken the required action based on the complaint received from the customer, and a return label for all the items on the customer's order has been shared with the customer. Also, we have shared the steps to be taken by the customer to send the items back to us. This email was shared with the customer on 06/30.

    Hope this will resolve the customer's concern, we are open to address any others issue/concern raised by the customer on an immediate basis.

    Thanks & ************************************ Team.

BALA Footwear is NOT a BBB Accredited Business.

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