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Business Profile

Shoes

Foot Traffic LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the Foot Traffic Flat half marathon in ************. (I am trying to run a half in all 50 states). At the time I signed up, there was no published policy on refunds or deferrals or transfers of any kind. I sustained an injury during training and cannot run on July 4. I requested a deferral to next year. This is very common practice in the running community. I received very **** replies that they cannot offer refunds or deferrals but would allow transfers to another person for an additional fee up until 6/17 and then it would cost more and must be done in person. NONE OF THIS WAS PUBLISHED on their site. It was only available AFTER you submitted payment and got a receipt. I also asked about the medal. After I signed up, they changed the website and showed a completely different medal. I was told the medal changes every year. (Their website still clearly says it's the farm truck medal). I feel this was very dishonest. I am only asking that I be allowed to defer until next year. They should be forced to post a policy and also to honor their promise of a specific medal. I'm out $100 for nothing.

Foot Traffic LLC is NOT a BBB Accredited Business.

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