We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage

Container Storage Company, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Container Storage Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Container Storage Company, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A little over a year ago we began renting a small shipping container from Container Storage. My husband is the one who set up the delivery and initial payment. They never had him sign a contract, but they did request his debit card number for automatic payment. We have never received a bill from Container Storage and we dis even know how much the monthly payment was going to be or when it was coming out of our account until the day it was debited each month. This was very frustrating. In June of this year the card they had been using expired so it no longer worked. Because the payment always came out of our account on a different day each month I did not notice when it was no longer coming out of our account. Container Storage did not bother to try to co tact us until October when my husband received a bill for all of the delinquent months demanding payment immediately. I called and left a message requesting a call back. They did not call back until late November. I made payment arrangements with the operations manager. Then he sent me an email saying that his regional manager needed to talk with me. Evidently he did not like the payment arrangement and wanted immediate payment. It was their fault to begin orb for not contacting us right away about payment. Now they will not allow my other form of payment besides auto debit. I requested a copy of the co text thread my husband signed. The regional manager sent me a receipt from the initial delivery of the container. It had some additional pages that look like a contract with a signature line at the bottom but there was no signature. My husband said he was never asked to sign a contract. There are no payment terms stated on the document . It does not state how a customer is to make payments. It doesnt even contain the monthly payment amount. I have asked several times to be sent a bill in the mail and they refuse. I dont believe they actually want to get paid.

    Container Storage Company, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.