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Business Profile

Tanning Salons

Tan Republic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started tanning at tan republic in ********** as I worked in **********. First 2 months were great. On the 3rd month I went in and paid on my card. But I was 3 days early so I was prorated to pay *****. I paid that and have bank statement to prove. They then went and charged my card on the 5th for 55 dollars. Even though I paid it 3 days earlier. They would not give a refund and gave me a credit. I tried emailing them and they do not reply. So basicly they took 2 months off of my card. And I still have a credit od ***** with them. Now today I called to cancel my subscription beacause I live in madras and the head gasket went out in my car. Therefor I have no transportation to get to prineville. I emailed them to cancel my subscription beacayse I no longer have a job at the moment due to not being able to drive to prineville. And also called the store and was told they can't cancel in store and I would have to email them. We'll they took the 55 dollars out of my card again..and over **** my account as I have no funds beacause I am without a job. And I can't use these tans anyway. Beacause I don't have a car. I'm broke. Tanning is least important thing I have bills due. I still also have a credit with them. I am frustrated I have no money and they took money from a account that has no money in it. So now I am stressed out beacause I can't even feed myself. I have had nothing but trouble with this company. I am not in a position to keep paying this 55 dollars. Please help..

Tan Republic is NOT a BBB Accredited Business.

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