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Business Profile

Telemedicine

NP Telehealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb 2023 I paid ****** for NPtelehealth to create a website and get me credentialed to start my own company. They kept giving me the run around about what was taking place. I was told that this process would take about a month. When the month passed they would communicate what was happening. The last communication was in March of this year from them. I have tried emailing them a few weeks ago and all of their emails no longer works. At no point was I ever formed that what I paid for would not be completed.Thus, I have no website and I was never credentialed

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023 I paid fee of $600 to set up my practice through NP Telehealth. It has been increasingly difficult to speak with someone. I have been unable to contact them. All communication has been initiated by me. My website is not complete and I have not been credentialed by any insurance companies. All the phone numbers I have and links do not work.

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company scammed me into starting a business. The stated they help NP set up telehealth. The took my $600 in 10/2023. They never set up the business and refuse to refund me my money. the credentialling agent that was working with them quit and send me an email stating they had bad business practices. I have multiple emails I can share and forward to someone

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June, 2023, I paid $600 with the perception that I would receive credentialing for insurance companies in my state, an EMR set up ,snd receive patient referrals for telehealth. On top of that I paid $250 more for malpractice insurance but later learned that they enrolled me to a wrong type of insurance which did not reflect what I paid for. Communication has only been initiated by myself, and I have been given one excuse after another from employees being switched to other lame ones. The entire process was supposed to take 90 days. Today makes 365 days. I would like my money back!

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company states they would help my business get setup to complete telehealth visit and I paid 600 dollars for the allegedly credentialing and never was credentialed ****** credentialing services quit

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me an email last year stating they can help me start up a telehealth practice. I paid the $600, since then, communication has been an issue. This is now 8 months, no practice in place, they keep claiming I have not been credentialed and that some of my credentials have been denied but when I ask the reason why, they dont respond. They built a website and would not provide me with my website domain and hosting credentials so I can make my new website go live because the website they built did not have some of the professional features I wanted. Im afraid they are committing social security fraud with my person information. They do not have a physical address and their phone numbers are not real numbers. Im concerned about my personal information. They took $250 to purchase liability insurance but purchased the wrong one and would not refund my money. Someone help me, my information is out there for their fraudulent use

    Customer Answer

    Date: 02/26/2024

     Good day,
    Im contacting to let you know the above mentioned company has decided to refund the money I requested. They have sent a corresponding email stating it will be  processed. I have decided to resolve the issue about the $250 malpractice insurance. Thank you Sent from my iPhone

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company NP telehealth sent me an application online to fill out so that they claimed they can help me start my telehealth business just like all the other complainants about this company on this site. They are disgustingly dishonest now that they had my information. They kept avoiding my calls after they had my information on their application then suddenly months later I received a call from an ****** lady with thick accent I barely understood who wanted $600 to get me started with website, connect and sign me up with all healthcare carriers and claimed shes a *** based company with a very English name. When I pressed her what state she kept repeating one of the *** states but I could hear the call came from a foreign line. She asked for my credit card when I offered to send her a check thats when her mood and tone changed. It didnt feel right insisted on my credit card info and I think she realized that I was getting uncomfortable as I told her this whole thing sounds like a scam. She honestly could not answer basic questions regarding NPs duties and healthcare professional role or this so called program. It was bizarre and I barely understood so I had her repeat but I knew that this whole think seems extremely weird and I never heard back from these people. I guess these people dont want to receive checks made out to an ****** account! I have reported them to the authorities with their NPI number to be investigate and to ensure no other NPs go through this h*** we all have been through. Luckily, I dont lose my money but they may have compromised my information. Please report them! For all NPs that got scammed approx $600 I am really sorry as I know we work hard for our money! Be vigilant if it sounds too good to be true then it is! Especially, the most scammers are based in ***** then Russia. Local *** scammers are usually claim its regarding your bank accounts. Must admit I was very close to providing my credit card info!

    Business Response

    Date: 02/02/2024

    This email serves as notification that your application was not successful, we have also informed you over the call and email (we are auditing call log). Consequently, you did not receive a follow-up call.
    We would like to address the concerns raised in your message and clarify our practices:

    Regarding Your Application:
    Professionalism: It is brought to your attention that the language used in your message, particularly when targeting the Indian community, was deemed unprofessional and in violation of HIPAA regulations. Additionally, your communication with our representative was considered abusive, as evidenced by the attached screenshots.

    Clarification of Our Practices:
    Team: Although NP Telehealth operates in the US with a nationwide team, we acknowledge the importance of clear communication. We are actively improving our processes to ensure client comfort and understanding.
    Payment Policies: We categorically deny any claim of requesting credit card, bank, or other financial information before a signed agreement. Our transparent and digital process outlines pricing in the Service Level Agreement (SLA) available at ******************************************************************** never request upfront payment. If you possess evidence of such requests from our organization, please provide it immediately. Our services are free unless actively used. All processes are meticulously documented and delivered with verifiable evidence. If you possess evidence refuting our service commitment, please present it without falsification or defamation.
    Security and Privacy: We strictly adhere to data protection protocols safeguarding your personal and professional information. Any concerns regarding data security should be communicated immediately for prompt remedial action.

    Addressing Your Experience and Moving Forward:
    We are taking immediate steps to enhance our customer service and communication strategies based on your feedback. We appreciate you bringing these issues to our attention and will use this information to improve our services.
    While we strive to resolve this matter, please be aware that we will not tolerate false complaints and reserve the right to pursue legal action if necessary.
    For further inquiries or clarifications, please contact us directly. We are committed to rectifying this situation and ensuring a positive and productive experience with NP Telehealth.

  • Initial Complaint

    Date:01/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NP Telehealth emailed me on 3/12/2023 about an an opportunity to open up my own Telehealth business. They promised that if I pay a flat fee of $600, they would create my website, business platform, and management. I created an LLC which cost about $225 to create my business. *** spent a lot of time and energy trying to build this business but NP Telehealth Services gave empty promises. They said that the insurance credentialing process should take no longer than 6 months, which we are way past that point. Every time I tried to follow up, I either get a work around or theres been staff changes. Ive attached documents for the initial email that was sent about the program. I am reporting this business because when asking some professional colleagues they said that this company was a scam. I do not want others to fall for this trap and waste their money and time. I am reporting them to the board of nursing as well because they have all of my personal information including SSI, address, licenses, voided check, NPI information, etc. I am afraid theyre also committing insurance fraud with my information.

    Business Response

    Date: 01/11/2024

    She never responded after this email to me, she refused to provide documents, so we could not proceed further and we tried communicating with her via text also, she did not reply back. We have attached a copy of service level agreement copy which is signed by ***************** and mentioned we never force any client to pay

    Customer Answer

    Date: 01/11/2024

     
    Complaint: 21118016

    I am rejecting this response because:

    1. I've reached out to this company about follow up and they kept telling me "I will update you later" and never gave me an update. They've NOW been trying to contact me after this complaint. And it is a complete stranger that is calling me - their personnel has all changed, which is also another red flag.

    2. I've submitted ALL the paperwork that was necessary to get my credentialing complete. My credentialing process with the company I just started took less than 1 month across multiple states. The process should not take this long. One of the paperwork required from me was something that would cost me thousands, and I will no longer spend money into this knowing that it is a scam.

    3. You have not delivered on your promises on getting my company ready. I should already be seeing patients and getting profits as promised back in October 2023. 

    4. I do not wish to speak to anyone from this company as I've lost complete trust. I am filing this report to warn others about this company and to let them know not to use them. I've been patient long enough and gave them plenty of time, but they did not deliver.

    Sincerely,

    *****************

    Customer Answer

    Date: 01/11/2024

    This company reached out to me back in March 2023 to help me start my NP telehealth business. They needed a $600 initially to set up my business including website, platform, and credentialing. They said this process would take about 3-6 months to complete. My current employer got me credentialed across multiple states within a month without any problems. It has been well over that time frame, and I do not want to waste more time on a company that is giving empty promises. Whenever I reached out them, they would say "I'll give you an update later." But the updates did not lead to anywhere. I am frustrated and I'm positive this company is a scam. I am afraid they took my personal information and are committing insurance fraud. The last thing they asked from me was 'malpractice insurance,' but that'll cost thousands. I do not trust this company and want to warn others not to use this company. 

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2023, I paid $500 with the perception that I would receive credentialing for insurance companies in my state, an EMR set up ,snd receive patient referrals for telehealth. Communication has only been initiated by myself, and I have been given one excuse after another. The entire process was supposed to take ****** days. Today makes day 193

    Business Response

    Date: 11/25/2023

    Hi *****,

    Whatever we have promised are being processed accordingly. Your attached screenshot is a self evidence that we are communicating to respond you. We have another insurance credentialing report where insurance rep said that you have not picked the insurance calls for many insurances like UHC, CIGNA, HUMANA, BCBS, they were calling to confirm the credentialing contract.

    I would urge you to kindly pickup the insurance calls on timely manner so that we can deliver the services under the committed timeline. you should understand that we are service provider but ultimately insurance company has to enroll you and it is only possible if you will pick up the call and respond insurances on timely manner.

    Kindly review the complaint again and complete the process. We will wait for you call.

    Customer Answer

    Date: 11/26/2023

     
    Complaint: 20902852

    I am rejecting this response because: I have not received any phone calls from any of the aforementioned companies. Aetna is the only insurance company that has reached out to me.

    II have reached out on November 10th, 2023 and never got a response.  There is minimal communication, and any communication has been me initiating it.

    Sincerely,

    *******************

    Customer Answer

    Date: 12/01/2023

    This is another example of the lack of continuity at this establishment  

  • Initial Complaint

    Date:11/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The name of my practice: PrimaCare, LLC I am a nurse practitioner. I signed up for this company in September 2023 to help with setting up a Telehealth business. I have done all tasks that they required but in return they have not delivered what they promised. 1. They still have not started the credentialing process which is what they promised to do. They have also promised:Here is a small summary of how the program will work and how soon you will start seeing patients.Step 2: Within the first week, we will initiate the process of credentialing your insurance, and you will also receive access to our medical billing software and your business website. The insurance credentialing process will cover HMO, PPO, POS, and EPO plans, including ******** and ********* enabling you to receive patient rosters directly from these insurance providers. Once you've successfully completed your final assessment, you'll be ready to start seeing patients.We are investing on following resources;Website domain, development and hosting.Collaborative physicians Insurance Credentialing (100+ Insurances)EMR and Billing ************************** Payment portal for online patient payment acceptance Billing contractor Other administrative investments to organize practice perfectly Shared malpractice (Apply Now)I want a detailed report on the status of my telehealth business set-up.

    Business Response

    Date: 11/25/2023

    Hi PrimaCare, LLC,

    We will contact you on 27th Nov 23. We will deliver you the status. Kindly coordinate.

    You can text us at ********** for quick response. You can also request the info on group.

    Customer Answer

    Date: 11/27/2023

     
    Complaint: 20899318

    I am rejecting this response because: They promised to call me today to resolve the issue and they have not called me.

    Sincerely,

    ***************************

    Business Response

    Date: 11/29/2023

    ******** Care,

    We have already started the credentialing. We had call with Cigna, Humana, BCBS and other 7 insurances called for cred validation but phone were not answered.

    Kindly call me at ************ for entire overview 

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