Reviews

Review Details

• Review fromJudy R

  Date: 02/06/2024

  1 star
  NEVER, EVER USE THIS COMPANY. THEY HAVE HAD MY $55,000 FOR ALMOST 9 MONTHS, SAID THEY WERE LICENSED IN WASHINGTON STATE BUT THEY ARE NOT. I ORIGINALLY TOLD THEM I NEEDED TO HAVE MY TINY HOME FINISHED BY APRIL 2024.THEY VERBALLY AGREED THEN RECENTLY SAID APRIL ****. AFTER THEY RECEIVED MY MONEY THEY BECAME DIFFICULT TO REACH. DIDNT RETURN PHONE CALLS OR TEXTS UNLESS I KEPT CALLING AND CALLING.THEY HAVE BEEN SHUT DOWN AND DISCIPLINED FROM THE CONSTUCTION BOARD OF ******. THEY ARE SMOOTH TALKERS, SEEM SO NICE BUT THEY ARE CON ARTISTS. AFTER WAITING AND WAITING I SENT A FORMAL LETTER STATING THEIR LIES, DELAYS, LIES, DELAYS HAVE FORCED ME TO CUT TIES. THEY NEVER DID ANYTHING THEY SAID THEY WOULD. THEY HAVE MY $55,000 DEPOSIT AND I HAVE NOTHING FROM THEM. I HAVE ASKED FOR MOST OF MY DEPOSIT BACK BUT THEY ARE KEEPING IT. THEY TOOK MY MONEY KNOWING THEY WERE NEVER GOING TO DO THE **** THEY WERENT EVEN LICENSED.READ THE REVIEWS HERE AND YELP. THEY HAVE DONE THIIS TO SO MANY PEOPLE AND THEY COULD CARE LESS. I HAVE PROOF OF ALL OF IT. THEY ARE NOT RATED WITH BBB, GET IN TROUBLE THEN CHANGE NAMES OR SNAKE THEIR WAY OUT OF TROUBLE. RUN FROM THIS COMPANY. I WOULD GIVE THEM 0 STARS BUT HAD TO FILL OUT TO LEAVE REVIEW.

• Review fromMarshall M

  Date: 10/25/2023

  1 star
  Stay away from this company. I have been in a nightmare situation with them for almost two years now. After meeting with he owner and his team, and doing a factory tour, I placed an order for a tiny house for about $100,000, and I paid in full. They had a guaranteed delivery date within 12 months. It has now been almost two years and I have received NOTHING. It has been months after months of new stories, new excuses, and empty promises. I am in over $100,000 on the house, we have gone through TWO contracts, and they have broken both of them. We are now in a legal fight.Beware of this company. ********

• Review fromKristen B

  Date: 05/29/2023

  1 star
  This is the worst company I have ever had the displeasure of working with. In late 2020, I chose Tiny Heirloom to build my tiny house the timeline they gave me and price worked for my schedule and budget. ****** (CEO) and ***** (Executive Assistant) came to my tiny house site in December 2020, and let me know in-person that they could definitely have the home completed by early February 2021, maybe mid February 2021 if there were delays. Unfortunately, it would be almost 2 years of living out of a suitcase waiting for my tiny house, before I gave up. In October 2021, I was told that I would finally see a preliminary build schedule that never happened. In June 2022, I was told that my build was up next that never happened. In September 2022, I finally had to throw in the towel. It was 20 months of constant lies and no tangible information from this company. They agreed to refund my down payment within 45 business days, because they recognized that they could not follow through with the build. They were VERY persistent in the beginning when they wanted the down payment, and then once they had the money, they disappeared. I was always the initiator for a status update, and would they respond? Yes! With a lot of meaningless, empty words, and no timeline whatsoever. Fast forward to May 2023, and they have still not refunded my down payment in full (the deadline of 45 days was November 5, 2022). Its been another series of continuous lies, and now I need to take legal action. I have since had great experiences with other local builders, who are honest about timelines, have timelines, and who follow through. They will blame everything on covid, to this day. But, a poorly run company is just that. As my suspicions about Tiny Heirloom grew, I reached out to many other local tiny house companies during the height of covid, and yes they all had delays, but nothing like Tiny Heirloom. So, there is obviously more going on behind the scenes and covid is an easy blame.

• Review fromC. F.

  Date: 12/28/2022

  1 star

  C. F.

  Date: 12/28/2022

  I'm not going to detail my experience blow by blow, here. And this builder has an excuse for every single thing, so if I listed them one by one he will just come on here and dispute them with lies and excuses. If you read the other complaint, it would read precisely like mine would. All you have to do is change the dates and the names. I experienced exactly the same thing with this builder as the other complaintant did. I am 62 years old, disabled, and living on a fixed income. I sold my 4-bedroom house that I owned outright and took every ***** and invested it in this company and their product. From the day that I signed the contract and gave them a deposit, it has been nothing but headaches and lies and deceit. Two years later, I am now broke, and living in someone else's house in a bedroom. I beg of you, don't go anywhere near this builder. He ruined what was supposed to be the best years of my life, and he will ruin your life as well.

  Tiny Heirloom

  Date: 01/23/2023

  The client has violated a legal agreement by putting this complaint on a public forum of any nature, especially being that what she has stated here on your platform and the accusations she has made therein are completely false. This whole thing started around the middle of March 2020 when I get a phone call out of the blue from the client as she was driving up to our facility from ******* and said she was ready to move to ******. When she called me, it was a surprise, as we never told her that her home was done and we also never knew she was planning to move here. She always told us the home was going back to *******. We put her up in a hotel while she was here for the first couple of days, as she had arranged with our help to have her "live temporarily" in a home that we had already built for another client. That client agreed to have her move into his tiny for a couple of months while her home was being built because he was not ready for it at that time and still had to do site improvements to his property. Win-win for everyone.Then....this is where it all started going downhill. She then decided that she did not want to live so far away from ********, so she said she would find other accommodations, which she did. Unfortunately, everywhere she stayed the property would end up kicking her out because of her mess and her dogs urinating and defecating everywhere, including the client's home that she had moved into temporarily, where she caused a great deal of damage that Tiny Heirloom had to fix. We never charged her for this damage, either. We moved her multiple times into different parks and hotels and paid for them until her home was finished because she had guilted us into helping her because she felt that we owed it to her because she was here and would start telling everyone that we took advantage of a senior citizen. Now, please know that her coming here was during the HEIGHT of the initial wave of panic over COVID-19 in March 2020. Because of COVID, the clients she had started dropping and her finances started to dwindle because of that factor, and then she started becoming more and more demanding about wanting us to pay for her stay in the parks and hotels. She would guilt us into giving her money because she was out of this or that, or it was food for the dogs (I believe we gave her close to $4,000 out of my and the owner's own personal pockets during her build and even after finishing it) and always told us, "I'm so grateful for all you do for me", "I can't thank you both enough", etc. She was staying at that time on the coast of ****** and the owner, along with myself, personally took time to go and give her cooking utensils, pots, pans, blankets, pillows, supplies, food, toiletries, dog food, etc., and one trip alone with stops and buying groceries and going to the bank was a full day in and of itself. In total, we have done nearly 100 hours of work or more for her easily. Also when she found out that we would no longer be paying for her stays once her home was delivered and was not paying for any more of her living expenses, she started emailing and texting the owner numerous times a day and basically started trying to blackmail him and threatened that she would follow through if he didn't comply.Finally, we get to the point where her house is finished. Her home was delivered timely, according to the agreement and was built to RVIA specifications, and was tested to ensure the components of her home were functional and in working order. We deliver the home and she is happy (her home was delivered to ****************). We help move her boxes from her truck to the tiny home and got her settled in. Again, she was thanking us left and right and was smiling and overjoyed to have her home. She was concerned about taking the tiny home on her travels and the owner even offered to show her how to tow the vehicle properly. Unfortunately, before he could get a chance to do that, her truck got repossessed, so she couldn't even drive the tiny home and got a person to help "drive" her tiny home around.She went back and forth with us for months from the time she got her home to well into 2021 between her and this guy (let's call him "****") she was working with to drive her home from their "complaints" and "warranty issues". "****" was giving our client misinformation and several of our warranty specialists (including the owner) went out to her location several times to see what the problems were (there were none). She insisted things weren't right and we told her what to do to alleviate the "issues" she was having (all her error). It was at this time that she decided that having a tiny home was too hard and she wanted to give it back, which we told her wasn't an option, as the sale is final and there are no returns and no refunds. She insisted that we buy the tiny from her so that she could go on with her life and find somewhere else to live. We finally agreed to buy back the house from her, but upon getting the home back, the home was in such a state of disrepair from lack of cleanliness, dog urine and f**** everywhere, walls damaged from the dogs urinating, and rotten food stuffed in drawers and the refrigerator. We had to do so much repair work to her home to even get it in a livable condition! Once we went over with her what was damaged and what it would cost to fix it, all parties finally agreed upon a settlement that our client could live with, as the damages were caused by her own neglect, misuse, and abuse. We had our attorney draw up a settlement agreement, which she agreed to and signed. She asked us to pay her monthly because she wanted her money to last, which we agreed to, and was paid in full.Since the time that I sent her the last email, stating that she was paid in full, I have not contacted, nor has anyone from Tiny Heirloom proactively contacted her either by email or by phone. The statement that she made about us not having any contact with her is invalid, as no one is contacting her.All in all, I believe we have gone above and beyond for a customer to help her more than any one person or company could, or dare I say, should. We always try to do the right thing for our clients each and every day and that is why our clients choose us to build their homes. She, too, got a beautiful home but destroyed it, destroyed her own life by no fault other than her own, and is now trying to destroy us because of her own personal issues.

  Tiny Heirloom

  Date: 01/23/2023

  The client has violated a legal agreement by putting this complaint on a public forum of any nature, especially being that what she has stated here on your platform and the accusations she has made therein are completely false. This whole thing started around the middle of March 2020 when I get a phone call out of the blue from the client as she was driving up to our facility from ******* and said she was ready to move to ******. When she called me, it was a surprise, as we never told her that her home was done and we also never knew she was planning to move here. She always told us the home was going back to *******. We put her up in a hotel while she was here for the first couple of days, as she had arranged with our help to have her "live temporarily" in a home that we had already built for another client. That client agreed to have her move into his tiny for a couple of months while her home was being built because he was not ready for it at that time and still had to do site improvements to his property. Win-win for everyone.Then....this is where it all started going downhill. She then decided that she did not want to live so far away from ********, so she said she would find other accommodations, which she did. Unfortunately, everywhere she stayed the property would end up kicking her out because of her mess and her dogs urinating and defecating everywhere, including the client's home that she had moved into temporarily, where she caused a great deal of damage that Tiny Heirloom had to fix. We never charged her for this damage, either. We moved her multiple times into different parks and hotels and paid for them until her home was finished because she had guilted us into helping her because she felt that we owed it to her because she was here and would start telling everyone that we took advantage of a senior citizen. Now, please know that her coming here was during the HEIGHT of the initial wave of panic over COVID-19 in March 2020. Because of COVID, the clients she had started dropping and her finances started to dwindle because of that factor, and then she started becoming more and more demanding about wanting us to pay for her stay in the parks and hotels. She would guilt us into giving her money because she was out of this or that, or it was food for the dogs (I believe we gave her close to $4,000 out of my and the owner's own personal pockets during her build and even after finishing it) and always told us, "I'm so grateful for all you do for me", "I can't thank you both enough", etc. She was staying at that time on the coast of ****** and the owner, along with myself, personally took time to go and give her cooking utensils, pots, pans, blankets, pillows, supplies, food, toiletries, dog food, etc., and one trip alone with stops and buying groceries and going to the bank was a full day in and of itself. In total, we have done nearly 100 hours of work or more for her easily. Also when she found out that we would no longer be paying for her stays once her home was delivered and was not paying for any more of her living expenses, she started emailing and texting the owner numerous times a day and basically started trying to blackmail him and threatened that she would follow through if he didn't comply.Finally, we get to the point where her house is finished. Her home was delivered timely, according to the agreement and was built to RVIA specifications, and was tested to ensure the components of her home were functional and in working order. We deliver the home and she is happy (her home was delivered to ****************). We help move her boxes from her truck to the tiny home and got her settled in. Again, she was thanking us left and right and was smiling and overjoyed to have her home. She was concerned about taking the tiny home on her travels and the owner even offered to show her how to tow the vehicle properly. Unfortunately, before he could get a chance to do that, her truck got repossessed, so she couldn't even drive the tiny home and got a person to help "drive" her tiny home around.She went back and forth with us for months from the time she got her home to well into 2021 between her and this guy (let's call him "****") she was working with to drive her home from their "complaints" and "warranty issues". "****" was giving our client misinformation and several of our warranty specialists (including the owner) went out to her location several times to see what the problems were (there were none). She insisted things weren't right and we told her what to do to alleviate the "issues" she was having (all her error). It was at this time that she decided that having a tiny home was too hard and she wanted to give it back, which we told her wasn't an option, as the sale is final and there are no returns and no refunds. She insisted that we buy the tiny from her so that she could go on with her life and find somewhere else to live. We finally agreed to buy back the house from her, but upon getting the home back, the home was in such a state of disrepair from lack of cleanliness, dog urine and f**** everywhere, walls damaged from the dogs urinating, and rotten food stuffed in drawers and the refrigerator. We had to do so much repair work to her home to even get it in a livable condition! Once we went over with her what was damaged and what it would cost to fix it, all parties finally agreed upon a settlement that our client could live with, as the damages were caused by her own neglect, misuse, and abuse. We had our attorney draw up a settlement agreement, which she agreed to and signed. She asked us to pay her monthly because she wanted her money to last, which we agreed to, and was paid in full.Since the time that I sent her the last email, stating that she was paid in full, I have not contacted, nor has anyone from Tiny Heirloom proactively contacted her either by email or by phone. The statement that she made about us not having any contact with her is invalid, as no one is contacting her.All in all, I believe we have gone above and beyond for a customer to help her more than any one person or company could, or dare I say, should. We always try to do the right thing for our clients each and every day and that is why our clients choose us to build their homes. She, too, got a beautiful home but destroyed it, destroyed her own life by no fault other than her own, and is now trying to destroy us because of her own personal issues.

  C. F.

  Date: 01/23/2023

  Like I said, nothing but excuses. It's all lies. It's pathetic.