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Business Profile

Tire Dealers

Double J Tire Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Double J Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Double J Tire Center has 2 locations, listed below.

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    • Double J Tire Center

      6841 NE M L King Blvd Portland, OR 97211-2919

    • Double J Tire Center

      4510 SE 52nd Ave Portland, OR 97206-4921

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Selling shoddy or defective tires Bought brand new tires from them and the sidewall burst on one Doesn't matter if it was just driving or a road hazard.A brand new tire should not burst like that. Brand New not used.Again they are selling shoddy or defective merchandise

      Business Response

      Date: 06/23/2023

      We would like to resolve this issue. We need more information, to make any decisions. we need the receipt you were given at the time of purchase. We need to know the circumstances in which you were driving,  which area of the car was the said tire that allegedly blew out. So we can be better informed .We need the tire to send into the manufacturer. this takes time. the manufacturer will determine  what went wrong with the tire, If they say it was a fault in the workmanship of the tire .( If it had a defect) then we will see how to proceed from there. 

      Customer Answer

      Date: 07/06/2023

       
      Complaint: 20228462

      I am rejecting this response because: i had a health scare and was unable to really do anything about this

      yeah i dont accept what theyre saying

      1 they didnt provide me with a paper receipt but i do have the bank statements

      2 they told me they dont cover "road hazards" except what even is that and a brand new tire should not burst from a pothole.

      3. the owner blatant refusal to even work with me about it 



      Sincerely,

      ***************************************

      Business Response

      Date: 07/13/2023

      Im sorry to hear about your health issues. I just want this resolved. so by responding and sending me a copy of where it states the date of sale , who it was paid to. and the amount from your bank statement. and in return I will send you a check for the amount you paid. in return you agree to not do business with us again( which should not be a problem) and that you cease from making any more reviews on line in any form. or on any platform. If you agree respond on the BBB with the bank attachment and let me know if you agree. Let me know and i will send it to the name and address at the top of you Complaint. (if you agree that by cashing the check i send we are done with this issue) i hope you have a wonderful day. hope to here from you soon. i just want this taken care of.

       

      Customer Answer

      Date: 07/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      I didn't get the name of the person who took the payment nor did he give me a paper receipt

      but i can provide a screenshot of my bank statement

      Sincerely,

      ***************************************

    Double J Tire Center is NOT a BBB Accredited Business.

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