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Business Profile

Tire Dealers

Gills Point S Tire & Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Gills Auto in ********, **. My recent experience raised significant concerns about honesty, pricing, service quality, and possible discrimination against me as a woman.When I visited the shop to repair a single tire with a nail, which was the only one losing air, they claimed severe wear and insisted on replacing all four tires. Despite my assertion that only one tire was problematic, I was sold a set of four new tires priced significantly above the $103 per tire available elsewhere, including delivery.Furthermore, I was charged for an alignment they didnt perform, claiming without proper inspection that my ball joints needed replacement an assertion that seemed like an upsell tactic. They then selected the tire with the nail as my spare, while leaving the nail embedded, which contradicts their claim of it being irreparable and shows negligence or dishonest intent.Additionally, I was charged for a warranty, never discussed or requested, valid only at their location, which adds inconvenience given other available services in my area. Moreover, the new tires were lower-grade highway tires, replacing my original higher-quality ************************** tires, without proper consent or discussion.I request a refund for the alignment and for the warranty I won't use and seek a credit toward tires comparable to the originals they replaced. These practices mislead customers and warrant a thorough review to ensure future transparency and customer-focused service.Thank you for your assistance. I hope for a prompt response regarding follow-up actions and resolutions.Sincerely,***** ******

Gills Point S Tire & Auto is NOT a BBB Accredited Business.

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