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Business Profile

Title Loans

Bridge City Lending, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Loans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my vehicle up for voluntary repossession. They told me no issue. They told me they would come get it. Another telling me that the math doesn't make sense. That they can't find somebody to come out and get it. They're located in ******** ****** 30 to 35 minutes at fast away from *********** ****** where I live. So you tell me if that's too far for them to have a company come and get my car and tow it away for the voluntary repossession. I believe they lied to me I believe they're trying to get out of getting the vehicle. Considering they haven't been doing their jobs or working on getting anybody out here. I waited almost a month now. And contacted them several times. And the vehicle is still in my driveway. It would be greatly appreciated if you could get them to come and get the vehicle. Considering it is only ********************************************************** they're doing everything they can to not follow through with the promise of coming and getting the voluntary repossession. And I refuse to get sued by this company because of their negligence

    Business Response

    Date: 04/11/2024

    Complainant and a co-signer entered an installment contract for a loan secured by auto title. We did not sell the vehicle, and we are not involved with the sale transaction between dealers and customers. We purchase the loan contract and service the loan. This loan is in default, and customer notified us that the collateral is not running, needs a motor, and is parked in their driveway and the interior is growing mold. She requested we repo the vehicle.  Given the known condition,  it is unlikely the proceeds from the vehicle sale would exceed the costs required to liquidate (transport, auction fees, reconditioning, etc.). If proceeds from sale do not exceed the cost to liquidate, the loan balance increases, which is not in the best interest of the customers or us. It has been deemed that securing and liquidating the collateral would likely increase the debt obligation owed by the customers, rather than reduce the balance. Since the loan is in default, we are not inclined to increase the balance due.  If the customers would like our help facilitating a transport and sale, they would have to pay the costs to transport, market, recondition and any other costs up front, and any sale proceeds would then be applied to the account upon sale. If they would like to sell the vehicle themselves, we could consider releasing the title for amount less than the balance given vehicle's current condition. Please contact us with any questions.

    Customer Answer

    Date: 04/11/2024

     
    Complaint: 21505229

    I am rejecting this response because:

    Sincerely,

    ***********************

Bridge City Lending, LLC is NOT a BBB Accredited Business.

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